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Feeder Support

Questions

These are some frequently asked questions about Feeder. You can also find comprehensive help files in the application by choosing Help > Feeder Help from the main menu.

General

Publishing

Email Support

If you can't find an answer in the FAQs, you can also send questions to

Twitter

You can follow and tweet @feederapp.

Answers

I own an older version of Feeder, do I need to pay?

Feeder 3 is a major new version and a new license is required, but whether or how much you need to pay depends on when you purchased the earlier version:

  • If you purchased Feeder 2 after the launch of macOS 10.10 Yosemite on October 16, 2014, you qualify for a free upgrade whether or not you purchased directly from Reinvented Software or the Mac App Store.
  • If you purchased Feeder 2 before October 16, 2014, you qualify for a half-price discount of $24.99.
  • There are no upgrade discounts for Feeder 1.x users.

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How can I upgrade to Feeder 3?

If you purchased Feeder 2 from the Mac App Store, you can only upgrade through Feeder 3 from this site and need Feeder 2 installed on your Mac from the Mac App Store. When Feeder 3 launches it'll show an alert about the trial period, click Upgrade and follow the instructions. If you do not see an Upgrade button, please get in touch.

Feeder 3 Trial version upgrade panel

If you purchased Feeder 2 directly from Reinvented Software, you can either upgrade by clicking the Upgrade button you see in the trial version, or through the Reinvented Software store:

You will now be shown whether you qualify for a free upgrade or shown the upgrade discount for the new version.

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Why doesn't Feeder accept my registration code?

Make sure the code is for the correct version of Feeder. If you purchased the code for a version earlier than 3.0, you can either download that version again from the bottom of the Feeder downloads page or get a new code for Feeder 3. See I own an older version of Feeder, do I need to pay? for more information.

Codes that have been refunded will not work. If you are sure the code was purchased for Feeder 3 and are still having problems, please get in touch.

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Can I open my Feeder library in version 2 after opening version 3?

Yes, but any changes you make in Feeder 3 will not be reflected in version 2, and vice versa.

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Feeder shows the message "Cannot cd to directory", "Server denied you to change to the given directory" or "No such file" when publishing.

Usually this happens because a path for the feed or server is incorrect. To correct this problem:

  • Open the Servers window by choosing Window > Servers from the menu.
  • Select the server you are using to publish.
  • Clear everything out of the Site Folder field and click the Choose button next to it.
  • Choose the folder where your web site's files are kept. This is usually called "public_html", "htdocs", "yourdomain.com" or similar.
  • Close the Servers window.

The next thing to check is that your feed is set to upload to the correct directory.

  • Select the feed in the sidebar.
  • Choose File > Publish from the menu.
  • Click the Settings button.
  • Clear everything out of the Path field and click the Choose button next to it.
  • Choose the folder where you want to store your feed.
  • Click Continue, then click Publish.

If you need any more help, please get in touch.

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How can I track subscribers to my feed?

To track people who've subscribed to your feed, you will need to use a third-party service. Here are some:

Feeder provides support for adding redirects to URLs if necessary, including specific support for Podtrac redirects. See the Help files for more information.

Apple also provides statistics for podcasts listed in its apps on Podcasts Connect.

Feeder has built-in ping services that can tell services such as the above to update after your feed has been published. To use those:

  • Choose View > Show Settings from the menu.
  • Select Pings.
  • Check the services you wish to ping after publishing.

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