General Support
Questions
The answers below only apply to apps purchased directly from Reinvented Software, not the Mac App Store or App Store.
- I've lost the registration codes for my application.
- I've paid for the application and my registration codes haven't arrived.
- When I buy a license for one of your apps, can I use it on more than one computer?
- Can I change the name shown on my registration?
- When I try to buy, I cannot see the terms and conditions checkbox?
Answers
I've lost the registration codes for my application.
Go to the Support page and enter the email address you used to buy the application into the Lost Codes form. Your codes will be sent to you automatically. Be sure to check your Junk / Spam folders if you do not think you've received it.
If you don't know the email address you used, or you no longer use that address, please email
I've paid for the application and my registration codes haven't arrived.
If you purchased the app through the Mac App Store, you won't get a registration code. Instead you should install the version from the Mac App Store, which will run without needing a code.
If you purchased on this site through FastSpring, the details are emailed to you using the email address you supplied. Often when people say the haven't received these emails, they have actually been marked as Junk, so please check your Junk mail folders first.
If you still can't find the registration, please email