General Support
Questions & Answers
The answers below only apply to apps purchased directly from Reinvented Software, not the Mac App Store or App Store.
How can I get the registration codes for my app?
Go to the Support page, enter the email address you used to buy the app into the Lost Codes form, and you codes will be sent to you. Be sure to check your Junk / Spam folders if you do not think you've received it.
If you don't know the email address you used, or you no longer use that address, please email
I've paid for the app and my registration codes haven't arrived?
If you purchased the app through the Mac App Store, you won't get a registration code. Instead you should install the version from the Mac App Store, which will run without needing a code.
If you purchased on this site through FastSpring, the details are emailed to you using the email address you supplied. Be sure to check your Junk / Spam folders if you do not think you've received it.
If you still can't find the registration, please email
When I buy a license for one of your apps, can I use it on more than one computer?
Yes, for personal use you can use the app on all your Macs in your household. For business use, each user should have their own license.
Can I change the name or email address used on my registration?
Yes, please email
When I try to buy, I cannot see the terms and conditions checkbox?
If the Terms and Condition checkbox is hidden on FastSpring, you may need to disable browser plug-ins to get it to appear. See here for all their recommendations.