Keep It for iPhone and iPad Support
The information here is only relevant for Keep It for iPhone and iPad. See the Keep It for Mac support page for help with that version, and information about Keep It more generally.
You can also find comprehensive, searchable help files in the app by tapping this link on the iPad or iPhone where you have Keep It installed, or as follows:
- Tap the gear icon above the Lists view
- Tap the Help button in the lower right
- Choose Get Started with Keep It for a quick tour, or Browse Help to see a full list of topics
Trying Keep It
Keep It is available in the App Store, and requires a subscription. All Keep It subscriptions include a two week free trial for new subscribers. To avoid being charged, cancel the subscription at any time up to 24 hours before the trial ends:
- Open this link to go your Account Settings in the App Store
- Tap Keep It
- Tap Cancel Subscription, then confirm
Note that Keep It for Mac is always a separate purchase to Keep It for iPhone and iPad.
Questions & Answers
Why do I see a “Task Failed” message after opening Keep It?
This indicates that your iPhone or iPad has prevented Keep It from continuing its work in the background. To allow Keep It to continue:
- Swipe the message away
- Open Keep It
- Leave the app on screen until the progress shown above the list of items completes.
If you see no activity there:
- Swipe up from the bottom of the screen to show the multitasking view (or double-click the Home button, if your device has one)
- Flick up on Keep It to force it to quit
- Open Keep It again
If you continue to experience problems, please send a support request with log files attached.
Why is this happening?
Normally, iPhone and iPad apps cannot do any work when they are not on screen. Keep It uses a feature introduced in iOS 26 that allows it to continue long-running tasks such as fetching your entire library from iCloud even when the app is not active. However, iOS may terminate those background tasks if it needs to free resources.
At iOS’s discretion, Keep It can also perform outstanding background tasks such as iCloud operations and indexing the content of files when your device has a network connection and external power (e.g. while charging overnight).
Can Keep It use file syncing services, such as Dropbox or One Drive?
No. Keep It cannot be used with any file syncing service, not even iCloud Drive. Instead, Keep It uses iCloud directly and makes all of its files available in the Files app on iOS and the Finder on Mac.
Can Keep It have multiple libraries?
No, Keep It only has a single library, but you can use its folder features to achieve a similar thing. When a folder is selected, you will see everything that folder contains. When that folder has subfolders, you can focus on the folder to reduce the sidebar to only that folder and its children:
- Swipe right any expandable folder to focus on it
- Tap the X button next to the folder to stop focusing
Get In Touch
The best way to request support for Keep It is from within the app, as this will attach log files that are vital for diagnosing all kinds of problems:
- Tap the gear icon above the Lists view
- Tap the Help button in the lower right
- Tap Get In Touch
If you are unable to send a support request from within the app, you can also email
Generally you should expect a reply to a support request within one or two working days. If you do not, make sure to check your junk folders.