Together for Mac Support

Questions

These are some frequently asked questions about Together for Mac. You can also find comprehensive help files in the application by choosing Help > Together Help from the main menu.

For questions about Together for iOS, see Together for iOS Help. For questions about sales and registration codes, see the General FAQ.

iCloud

App Versions

Importing

Working with Files

Library Management

General

Email Support

If you can't find an answer in the FAQs, you can also send questions to together@reinventedsoftware.com. Support is via email only.

Twitter

You can follow and tweet @togetherapp on Twitter.

Answers

I can't open my iCloud library on OS X Yosemite.

If you have not upgraded yet to use iCloud Drive, make sure to do that first in iCloud System Preferences. If the library still doesn't open, please try the following:

  • Quit Together, if it's running.
  • Hold on Option and open Together.
  • Together will ask whether you want to choose or create a library. Click Choose.
  • Select your library in the list, hold on Option and click Rebuild.

If that doesn't work, please get in touch using the email address above.

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Why isn't there a Together folder in iCloud Drive?

While Together stores all its files and data in iCloud Drive, these are intentionally not visible in iCloud Drive in the Finder. Instead, use the Together app to work with files in your Together library.

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What are the differences between the Mac App Store version and the one available from the Reinvented Software site?

  • Only the Mac App Store version works with iCloud, which is required to share libraries with Together for iPhone or iPad, and has Handoff continuity with the iOS app.

In addition, the Mac App Store version is a sandboxed application and has the following restrictions:

  • You need to manually install the "Save PDF to Together" service. The installer is available on the Together Downloads page.
  • You need to manually install Import Hot Key scripts from the Script Library page on this site the first time you use them.
  • Importing from the Finder with the import hot key cannot move or link to files (copies will be made instead).
  • Importing web archives or web PDFs (not the "printed" PDFs) for web pages that require you sign in will not work, and instead show the sign-in page. See this workaround.
  • You cannot open files for printing in applications (instead, open the files in the other app and print manually).
  • Together will not be able to use apps such as PathFinder as the default file browser.
  • Even if you have used the Finder's Get Info panel to make an individual file open in a specific app that is not the default, Together will still open it in the default application.

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I purchased Together from the Reinvented Software web site. Can I transfer to the Mac App Store version?

It is not possible to transfer direct purchases to the Mac App Store, you will need to purchase Together again. However, if you purchased Together 3.1 from Reinvented Software on or after March 22, 2014, please get in touch using the email address above.

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I am a registered user of Together 2.x, how can I upgrade to Together 3?

Together 2.x users can upgrade to the latest version for $24.99. If your license was purchased from Reinvented Software within the 3 months prior to Together 3's release, you qualify for a free upgrade.

To upgrade, go to purchase Together as normal, choose an Upgrade license and enter your old version registration code. You will be told if you qualify for a free upgrade or offered the upgrade discount, as appropriate.

Upgrade discounts are not available for the Mac App Store version. If you purchased Together 2.x from the Mac App Store in the 30 days before version 3.0 was released, you qualify for a free upgrade. Please get in touch using the email address above for more information.

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Why does Together 2.6.8 crash on launch on OS X Mavericks?

Version 2.6.8 will crash at startup on OS X Mavericks if the option to generate web thumbnails is enabled. To disable this:

  • Open the Terminal app from your /Applications/Utilities folder.
  • If you purchased Together from the Mac App Store, paste the following line:

    defaults write com.reinvented.Together.mac GenerateWebThumbnails 0

  • Alternatively, if you purchased Together direct from Reinvented Software, paste this line then press Enter:

    defaults write com.reinvented.Together GenerateWebThumbnails 0

Together should now open without crashing.

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Where can I download older versions of the app?

If you purchased Together directly from Reinvented Software, see the bottom of the Together Downloads page for older versions of the app that work with specific versions of OS X. The last-but-one version is also always listed below the latest release.

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Can Together link to files outside its library?

By default, Together copies files into its library, but you can also set it to move or link to the original files in its Import preferences. To change the setting:

  • Choose Together > Preferences from the menu.
  • Click Import.
  • Choose "Copy files", "Link to files" or "Move files" from the menu.

Note that files cannot be linked to iCloud libraries.

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When I set Together to import links, Together copies the files and folders.

While Together can link to individual files, it can only import folders by copying or moving. Together can create an alias in the original location when moving folders to the library.

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How can I import messages from Mail?

You can drag single messages from Mail to Together to import them (Mail only allows one message to be dragged to other apps at a time). Alternatively, you can use Together's Import Hot Key to import multiple messages. To set that up:

  • Choose Together > Preferences from the menu.
  • Click Import.
  • Click on the Import Hot Key "Click to record shortcut" field.
  • Press the keystroke you want to use.

You can then press that keystroke in Mail to import the selected messages.

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How can I save a web archive of a page that requires I sign in?

In the Mac App Store version, or the direct version if you do not use Safari as your web browser, saving a web archive or web PDF for a page that requires a sign-in will save the sign-in page, because Together will not share cookies with the web browser. To get around this:

  • Create a bookmark of the page instead.
  • Select the bookmark and click the Preview button.
  • Sign in to the site in Together.
  • Choose Preview > Save as Web Archive from the menu.
  • If you do not wish to keep the bookmark, ensure "Move Original to Trash" is checked and click Create.

Currently, you cannot create Web PDFs this way, but if you sign-in with Together then try creating the Web PDF again, it should work. Also, in the case of either web archives or PDFs, this workaround will not work for URLs that do not preserve a way to get back to the original content after you sign in, but importing again after signing in should work.

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Is there a way to auto-import files into iCloud libraries?

iCloud library files are not visible in the Finder or other apps' Save panels, so you cannot add files to Together in this way. However, you can download and install some Finder Folder Action scripts to achieve the same thing. See the Together Script Library for more information.

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Why do notes automatically rename themselves?

New Together notes automatically rename themselves to the first sentence of the note when saved. To disable this feature:

  • Choose Together > Preferences from the menu.
  • Click Previews then select Notes
  • Disable "Automatically rename notes when saved".

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Why can't I see a preview for a particular file?

Together shows previews for most popular text, image, movie, sound formats. For other formats (e.g. iWork documents) it uses Quick Look generators, which may require the original application to be installed on your system, provided the developer of the application has created a Quick Look generator for those files.

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Why is Together showing file extensions when they should be hidden?

This will happen if you have enabled the Finder's preference to show all file extensions. To check this:

  • Switch the the Finder
  • Choose Finder > Preferences from the menu
  • Select Advanced and check the "Show all filename extensions" setting.

Together needs to get files' display names from the system for a number of reasons, and the system uses this setting.

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Why do emails show the date imported rather than the date the message was received?

When importing email messages into Together, you are importing a file that contains an email message. Together treats these message files like any other and shows the creation and modification dates of the file in the Info view and item list, not the date the message was received, which is stored inside the file.

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Where does Together keep its files?

To see your library folder, choose File > Library > Show Library in Finder from the menu.

Do not move, remove or rename any files in Together's library folder in the Finder as this will result in them appearing as missing in Together.

The above menu command will not work for iCloud libraries, which store their files in a hidden location. You can see that as follows:

  • Hold on the Command key and click "Together" in the title bar.
  • Choose the bottom item from the menu shown (starts with "Together — iCloud").

As with local libraries, do not move, remove or rename any files in these folders, or they will appear missing in Together, but on all devices.

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How can I backup Together's files?

Time Machine is the best way to back up Together's files. Otherwise, ensure the Together library folder is backed up. See Where does Together keep its files? to find out where Together stores your files.

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How can I delete an iCloud library?

To delete an iCloud library, first you need to open it and move it to a local folder, then you can move the library folder to the Trash. To do this:

  • If you need to open the library, choose it from the File > Library menu.
  • Choose File > Library > Move to Local Folder from the menu and choose a location.
  • Quit Together and use the Finder to move the library folder to the Trash.

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Is it possible to encrypt an entire library?

It is possible to encrypt an entire Together library on an encrypted disk image. See this Apple TechNote for information on how to create such a disk image:

Once created, you can then move the Together library folder to that disk image. Quit Together before doing this. You can see the library folder in the Finder by holding on the Command key and clicking the window title.

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Is it possible to sync Together using Dropbox?

Syncing with anything other than iCloud is not supported. It is possible to sync Together for Mac with Dropbox, but you need to be careful to ensure that Together is only running on one Mac at a time and that Dropbox syncs completely before launching Together, otherwise you risk losing changes or corrupting the library altogether.

First, you need to change one of the settings in Together's preferences to work with Dropbox:

  • Choose Together > Preferences from the menu.
  • Click Advanced.
  • Check "Use legacy database format"
  • Restart Together.

To sync with Dropbox:

  • Locate your library folder in the Finder. To do this, hold on the Command key, click "Together" in the title bar of the window and choose the topmost folder from the list.
  • Quit Together.
  • Move the library folder to your Dropbox folder.
  • Launch Together again.
  • On the synced Macs, double-click the [Library Name].trlib file to launch Together with that library.

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Can I store my library on a server?

This is not recommended. Together's underlying database does not work well with NAS drives. In addition, it is not safe for more that one computer to access a Together library simultaneously.

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How can I move Together to another computer?

To move Together to another Mac, apart from the application itself, you just need to move its library folder:

  • In Together, reveal your library folder in the Finder by holding on the Command key and clicking "Together" in the title bar of the library window, then choosing the topmost folder on the pop-up menu shown.
  • Quit Together.
  • Copy the library folder revealed in the Finder to the other computer.

If you have created additional libraries, switch to them using the Library Manager panel (Together > Library Manager from the menu) and use the above method to locate and copy them too.

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Are there any plans for a Windows version of Together?

There are no plans for a Windows version of Together.

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