These are some frequently asked questions about Together for Mac. You can also find comprehensive help files in the application by choosing Help > Together Help from the main menu.
- How do I use iCloud with Together?
- Why can't I store a Together library on iCloud Drive?
- Why do iCloud updates only come through when I quit and restart the app?
- How can I open my old iCloud Drive library to upgrade it?
- What are the differences between the Mac App Store version and the one available on the Reinvented Software site?
- I am a registered user of Together 2.x, how can I upgrade to Together 3?
- Why does Together 2.6.8 crash on launch on 10.9 or later?
- Where can I download older versions of the app?
- Can I import Evernote notebooks into Together?
- How can I add tags when importing?
- Can Together link to files outside its library?
- When I set Together to import links, Together copies the files and folders.
- How can I import messages from Mail?
- How can I save a web archive of a page that requires I sign in?
Working with Files
- What is the difference between groups and folders?
- Can I use Together to create and edit Markdown files?
- Why can't I see a preview for a particular file?
- Why does macOS say a web archive is damaged when I try to open it?
- Why is Together showing file extensions when they should be hidden?
- Why do emails show the date imported rather than the date the message was sent?
- Where does Together keep its files?
- How can I backup Together's files?
- Is it possible to encrypt an entire library?
- Is it possible to sync Together using Dropbox?
- Can I store my library folder on a network attached drive or server?
If you can't see your question in the above list, you can also email
You can follow @togetherapp on Twitter.
To use iCloud with Together, you can use either any version of Together 3 from the Mac App Store, or Together 3.6 and later on macOS Sierra. To check which version of Together you have:
- Choose Together > About Together from the menu.
- Check for "Mac App Store Version" after the version number.
When you create new libraries, you will see a checkbox to store the library in iCloud. To store an existing library in iCloud:
- Choose File > Library > Store in iCloud from the menu.
Once the library has fully uploaded, you will be able to open it on another Mac either when the app first starts up, by clicking Choose and selecting its name in the list, or by choosing it from the File > Library menu. Together will then ask where you want to store that library on your Mac, and download the files to that location.
On iOS, you'll see the library listed when the app starts up or by tapping Libraries above the Groups or Tags lists.
To remove a library from iCloud, choose File > Library > Remove from iCloud from the menu.
Please get in touch using the email address above if you need any more help.
You can't store Together libraries in iCloud Drive, which in macOS Sierra can also include the Desktop or Documents folders, if that option is enabled in iCloud System Preferences, because it will lead to data loss and errors. Instead, use Together to store the library in iCloud directly, as explained above.
Similarly, you should not use Together libraries with file syncing services such as Dropbox and Google Drive. Doing so risks losing data and will cause unrecoverable errors in iCloud libraries.
Together relies on push notifications from iCloud to learn about new updates. If iCloud updates only come through after quitting and restarting Together, your Mac is not receiving those notifications. Restarting your Mac will usually solve this issue.
Please get in touch if you need more help.
Prior Together 3.5 for Mac and Together 1.4 for iPad and iPhone, Together used iCloud Drive for its iCloud libraries, and the apps show these libraries' locations as "iCloud Drive" rather than "iCloud".
Sometimes those libraries won't open in newer versions of the apps or cause the app to crash when it starts. If Together cannot open your old iCloud Drive library, or if the app is crashing when it starts, try rebuilding the library:
- Hold on Option and open Together.
- Together will ask whether you want to choose or create a library. Click Choose.
- Select your library in the list.
- Hold on Option again and click Rebuild
Once the library has been opened, Together will offer to upgrade it to the new system, which is faster and much more reliable.
If those instructions don't fix the problem, please get in touch for more help.
What are the differences between the Mac App Store version and the one available from the Reinvented Software site?
The Mac App Store version of Together is a sandboxed application, and that imposes the following restrictions:
- You need to manually install the "Save PDF to Together" service. The installer is available on the Together Downloads page.
- You need to manually install Import Hot Key scripts from the Script Library page on this site the first time you use them.
- Importing from the Finder with the import hot key cannot move or link to files (copies will be made instead).
- You cannot open files for printing in applications (instead, open the files in the other app and print manually).
- Web archives will be quarantined. This will prevent you opening them in other apps unless you take further action. See Why does macOS say a web archive is damaged when I try to open it? for a workaround.
- Together will not be able to use apps such as PathFinder as the default file browser.
Free and discounted upgrades are available for Together 2 customers, depending on when the app was purchased.
If you purchased Together 2 from the Mac App Store, you can only upgrade through Together 3 from this site, and need Together 2 installed on your Mac from the Mac App Store.
When Together 3 launches it'll show an alert about the trial period, click Upgrade and follow the instructions. If you do not see an Upgrade button, please get in touch.
If you purchased Together 2 directly from Reinvented Software, you can either upgrade by clicking the Upgrade button you see in the trial version (shown above), or through the Reinvented Software store:
- Go to the Reinvented Software Store page for Together 3.
- From the License pop-up choose Upgrade and click Continue.
- In the Registration Code field, enter your Together 2 registration code and click Continue.
You will now be shown whether you qualify for a free upgrade or shown the upgrade discount for the new version.
Note that upgrade discounts are only available from this site, not the Mac App Store. Please get in touch using the email address above for more information.
Version 2.6.8 will crash at startup on 10.9 or later if the option to generate web thumbnails is enabled. To disable this:
- Open the Terminal app from your /Applications/Utilities folder.
- If you purchased Together from the Mac App Store, paste the following line:
defaults write com.reinvented.Together.mac GenerateWebThumbnails 0
- Alternatively, if you purchased Together direct from Reinvented Software, paste this line then press Enter:
defaults write com.reinvented.Together GenerateWebThumbnails 0
Together should now open without crashing.
If you purchased Together directly from Reinvented Software, see the bottom of the Together Downloads page for older versions of the app that work with specific versions of macOS. The last-but-one version is also always listed below the latest release.
Yes, Together provides an importer for Evernote, which you can download from here: EvernoteImporter.zip
Together and Evernote work quite differently. See Together for Evernote Users for information about those differences.
You can do this by enabling the option to show the Shelf when importing in Together's Import preferences:
- Choose Together > Preferences from the menu.
- Click Import
- Enable the "Shelf: Show when importing from other applications" checkbox.
Now, whenever you import from other apps, the Shelf will open allowing you to to add tags, choose a group, specify a label and rating, or add comments to the imported items.
Yes. By default, Together copies files into its library, but you can also set it to move or link to the original files in its Import preferences. To change the setting:
- Choose Together > Preferences from the menu.
- Click Import.
- Choose "Copy files", "Link to files" or "Move files" from the menu.
While Together can link to individual files, it can only import folders by copying or moving. Together can create an alias in the original location when moving folders to the library.
Together for Mac can import mail messages from Mail or Outlook. When importing from Mail you can only drag single messages, not conversations, to Together to import them (Mail only allows one message to be dragged to other apps at a time). Alternatively, you can use Together's Import Hot Key to import multiple messages. To set that up:
- Choose Together > Preferences from the menu.
- Click Import.
- Click on the Import Hot Key "Click to record shortcut" field.
- Press the keystroke you want to use.
You can then press that keystroke in Mail (or Outlook) to import the selected messages.
Saving a web archive or web PDF for a page that requires a sign-in will save the sign-in page, because Together does not share cookies with your web browser. To get around this, you can do any of the following:
Use the "Save PDF to Together" Service
- In the web browser, choose File > Print from the menu (in Chrome, hold on Option to print using the system dialog).
- Click the PDF button and choose Save PDF to Together from the menu.
If you have the Mac App Store version, you will need to download and install InstallPDFService.pkg first.
Save as a web archive in Safari
- Choose File > Save As from the menu in Safari.
- Select one of the folders in Together's library folder (you can see this in the Finder by choosing File > Library > Show Library in Finder from the menu in Together).
- From the Format pop-up, select "Web Archive" and click Save.
Convert a Bookmark in Together
- Create a bookmark of the page instead.
- Select the bookmark and click the Preview button.
- Sign in to the site in Together.
- Choose Save as Web Archive or Save as Web PDF from the Preview menu.
- If you do not wish to keep the bookmark, ensure "Move Original to Trash" is checked and click Create.
The bookmark workaround will not work for URLs that do not preserve a way to get back to the original content after you sign in, but importing again after signing in should work. Using this approach should also work for other URLs from the same site in future, until Together is signed out.
Groups collect items together, while folders can organize items, groups and other folders hierarchically.
An item can be in many groups at a time, but only one folder at a time. Adding an item to a group doesn't move it from its original folder or remove it from any other groups.
Yes, Together can work with Markdown files, which can be shown and edited as plain text on both Mac and iOS. You can use stationery to create new Markdown files easily in Together, and Together for Mac can preview Markdown files too.
See Using Markdown Files With Together for more information.
Together shows previews for most popular text, image, movie, sound formats. For other formats (e.g. iWork documents) it uses Quick Look generators, which may require the original application to be installed on your system, provided the developer of the application has created a Quick Look generator for those files.
This will happen if you have enabled the Finder's preference to show all file extensions. To check this:
- Switch to the Finder
- Choose Finder > Preferences from the menu
- Click Advanced and ensure "Show all filename extensions" is unchecked.
You can also see this problem if Together's library is stored in a hidden location (such as the Library folder in your home folder), in which case moving the library folder to another location when the app isn't running will fix the problem. Choose File > Library > Show Library in Finder from the menu to see where your library is stored.
Web Archives downloaded with the Mac App Store version of Together will be marked as quarantined by macOS's Gatekeeper, and when you try to open them you will see the message "[filename] is damaged and can’t be opened. You should move it to the Trash." The web archives are not actually damaged.
Use the following script to remove the quarantine setting on files:
- Download and unzip this file: RemoveQuarantine.zip
- Open the "Remove Quarantine" application and click Run.
- Select the web archives to process. You can drag files to the Open panel to select them there.
- Click Choose.
Once the files have been processed, you will then be able to open them.
When importing email messages into Together, you are importing a file that contains an email message. Together treats these message files like any other and shows the creation and modification dates of the file in the Info view and item list, not the date the message was received, which is stored inside the file.
To see your library folder, choose File > Library > Show Library in Finder from the menu.
Do not move, remove or rename any files in Together's library folder in the Finder as this will result in them appearing as missing in Together. Instead, use Together to rename those things.
Time Machine is the best way to back up Together's files. Otherwise, ensure the Together library folder is backed up. See Where does Together keep its files? to find out where Together stores your files.
It is possible to encrypt an entire Together library on an encrypted disk image. See this Apple TechNote for information on how to create such a disk image:
Once created, you can then move the Together library folder to that disk image. In Together 3.6 and later:
- Choose File > Library > Move Library from the menu
- Click on the pop-up and select "Choose…"
- Select the disk image you created.
- Click Move.
In earlier versions of Together 3, you can move the library in the Finder:
- Choose File > Library > Show Library in Finder from the menu.
- Quit Together.
- Move the folder that contains the [Library name].trlib file to the disk image.
- Double-click the [Library name].trlib file to open the library in Together.
When you quit Together, eject the disk image to lock its contents. The next time you open Together, the Finder will automatically mount the disk image again and ask for the password (unless you enable the option to remember the password in your keychain).
No, syncing with anything other than iCloud is not supported. Together will prevent iCloud libraries from being stored in Dropbox. Storing libraries in Dropbox will likely cause data loss and, in the case of iCloud libraries, unrecoverable errors. The same advice applies to similar services such as Google Drive.
To use libraries across Macs and iOS, use iCloud.
This is not recommended. Together's underlying database does not work well with NAS drives. In addition, it is not safe for more that one computer to access a Together library file simultaneously. Use iCloud to share libraries between devices instead.
Sorry, there is no PDF manual for Together. Comprehensive help files are available by choosing Help > Together Help from the menu.
Apart from the application itself, to move Together to another Mac you need do nothing for iCloud libraries. For local libraries, you just need to move its library folder:
- In Together, reveal your library folder in the Finder by holding on the Command key and clicking "Together" in the title bar of the library window, then choosing the topmost folder on the pop-up menu shown.
- Quit Together.
- Copy the library folder revealed in the Finder to the other computer.
If you have created additional libraries, switch to them (using the File > Library menu for version 3, or Library Manager panel for version 2, which can be seen by choosing Together > Library Manager from the menu) and use the above method to locate and copy them too.
There are no plans for a Windows version of Together.