Together Support
Support Forums
- Support Forum - for support questions.
- Feedback Forum - for general feedback and suggestions.
Email Support
If you can't find an answer in the FAQs or support forums, you can also send support questions only to together@reinventedsoftware.com. Support is via email only.
Frequently Asked Questions
These are some frequently asked questions about Together. You can also find comprehensive help files in the application by choosing Help > Together Help from the main menu.
For questions about sales and registration codes, see the General FAQ.
Working with Files
When I set Together to import links, Together copies the files and folders.
Why can't I see a preview for a particular file?
Where does Together keep its files?
Why is Together showing file extensions when they should be hidden?
Why do emails show the date imported rather than the date the message was sent?
Library Management
Can Together's library be moved to another location?
Is it possible to encrypt an entire library?
Syncing
How can I enable syncing with MobileMe for a library?
When I try to sync Together with MobileMe, nothing appears on the other Macs.
Together crashes while syncing / I see a syncing message that there was a problem syncing Together.
How can I remove Together from the MobileMe System Preferences panel?
General
Are there any plans for an iPhone version of Together?
Are there any plans for a Windows version of Together?
I am a registered user of KIT, how can I upgrade to Together?
How can I move Together to a clean installation of Mac OS X or a new Mac?
Answers
When I set Together to import links, Together copies the files and folders.
While Together can link to individual files, it can only import folders by copying or moving.
Why can't I see a preview for a particular file?
Together shows previews for most popular text, image, movie, sound formats. For other formats (e.g. iWork documents) it uses Quick Look generators, which may require the original application to be installed on your system, provided the developer of the application has created a Quick Look generator for those files.
Where does Together keep its files?
Together keeps its files in a folder called "Together" in your Documents folder.
Why is Together showing file extensions when they should be hidden?
This will happen if you have enabled the Finder's preference to show all file extensions. To check this:
- Switch the the Finder
- Choose Finder > Preferences from the menu
- Select Advanced and check the "Show all filename extensions" setting.
Together needs to get files' display names from the system for a number of reasons, and the system uses this setting.
Why do emails show the date imported rather than the date the message was received?
When importing email messages into Together, you are importing a file that contains an email message. Together treats these message files like any other and shows the creation and modification dates of the file in the Info view and item list, not the date the message was received, which is stored inside the file.
Can Together's library be moved to a different location?
Yes, the default library is in a folder called "Default" in the Together folder in your Documents folder. Provided Together isn't running at the time, you can move this folder to a different location or disk. It's also fine to rename the "Default" folder to something else.
You can also create new libraries in other locations using the Library Manager. To see this choose Together > Library manager from the menu.
Is it possible to encrypt an entire library?
It is possible to encrypt an entire Together library on an encrypted disk image. See this Apple TechNote for information on how to create such a disk image:
Once created, you can then move the Together library folder to that disk image. Quit Together before doing this. Normally, the library folder is called "Default" and can be found in the Together folder in your Documents folder. It's also fine to rename the "Default" folder to something else.
How can I enable syncing with MobileMe for a library?
To enable sync for a library, use Together's Library Manager panel:
- Choose Together > Library Manager from the menu.
- Select the library to sync (only one library can be synced at a time).
- Check "Sync Library with MobileMe"
- Click Close
When I try to sync Together with MobileMe, nothing appears on the other Macs.
This is probably because syncing hasn't completed between the two Macs. After Together finishes syncing, MobileMe still needs to upload that to your iDisk.
Try the following to sync your Macs one at a time:
- Open System Preferences and choose MobileMe
- Set the sync interval to "Every Hour"
- Click Sync Now
You should now wait for the sync to complete, uninterrupted. How long the first sync will take depends on the size of your library and the speed of your internet connection. You can find out the size of your library by selecting all items in the Library group, the total size will be shown in the Info view.
As a rough guide:
Upload speed: 384 Kbps (47 Kilobytes/sec)
Library size: 100 megabytes
Upload time: 36 minutes
The sync progress indicator in System Preferences and the syncing icon in the menu bar will stop after 10 minutes, even though the upload could still be in progress. Instead you can check the progress of the sync in the Console application. See this Apple Tech Note on finding the correct log for your version of Mac OS X: MobileMe: Finding MobileMe sync logs in Mac OS X.
If you see any error messages for the Together sync in this log, please drag the log file from the Console application into an email and send it to together@reinventedsoftware.com.
Together crashes while syncing / I see a syncing message that there was a problem syncing Together.
This is probably because your library is too large or contains a file that is too large to be synced. You can find out the size of your library by selecting all items in the Library group, the total size will be shown in the Info view.
- You need enough free space on your iDisk to accommodate your library, with spare capacity for tracking changes.
- You cannot sync a library that is greater than about 20% of the memory installed on your Mac. So, for a Mac with 2GB installed, 400MB would be the limit.
- Large files are also unsuitable for syncing. If you have files in your library that are more than a few megabytes in size, it’s possible syncing will crash Together.
In these cases you should either remove the large files from your library or disable syncing, as follows:
- Choose Together > Library Manager from the menu
- Uncheck "Sync Library with MobileMe"
How can I remove Together from the MobileMe System Preferences panel?
If you are no longer using Together, you will notice a redundant entry in the MobileMe System Preferences panel for it.
To remove this, download and run the following application: UnregisterSync.zip.
To remove the data stored on your iDisk, see this tech note from Apple:
MobileMe: MobileMe Sync, Address Book Sharing uses space on your iDisk.
Are there any plans for an iPhone version of Together?
There are no immediate plans for an iPhone version of Together with the current iPhone software. This may change as the iPhone OS evolves.
Are there any plans for a Windows version of Together?
There are no plans for a Windows version of Together.
I am a registered user of KIT, how can I upgrade to Together?
Together is the new name for KIT. Anyone who purchased KIT can upgrade to Together for just $14.95. If your KIT license was purchased within the 3 months prior to Together's release, you qualify for a free upgrade.
To upgrade, go to purchase Together as normal, choose an Upgrade license and enter your KIT registration code. You will be told if you qualify for a free upgrade or offered the upgrade discount, as appropriate.
How can I move Together to a clean installation of Mac OS X or a new Mac?
If you intend to perform a clean installation of Mac OS X or another Mac, here's how to move Together's files.
Together keeps its files and preferences in two different locations. However, if you have created additional libraries in Together's Library Manager, you should be sure to back up those in addition to the Data folder shown below.
- Data: ~/Documents/Together
- Preferences: ~/Library/Preferences/com.reinvented.Together.plist
The tilde character ~ denotes your home directory.
Backup these files and folders before you perform the installation and restore them to the same locations once the installation is complete.