Together Support
Support Forums
- Together Discussions - for support questions and suggestions.
Frequently Asked Questions
These are some frequently asked questions about Together. You can also find comprehensive help files in the application by choosing Help > Together Help from the main menu.
For questions about sales and registration codes, see the General FAQ.
Working with Files
When I set Together to import links, Together copies the files and folders.
Why can't I see a preview for a particular file?
Where does Together keep its files?
Why is Together showing file extensions when they should be hidden?
Why do emails show the date imported rather than the date the message was sent?
Library Management
Can Together's library be moved to another location?
Is it possible to encrypt an entire library?
Is it possible to sync Together using Dropbox?
General
How can I move Together to another computer?
Are there any plans for an iPad or iPhone version of Together?
Are there any plans for a Windows version of Together?
I am a registered user of KIT, how can I upgrade to Together?
Email Support
If you can't find an answer in the FAQs or support forums, you can also send support questions only to together@reinventedsoftware.com. Support is via email only.
Answers
When I set Together to import links, Together copies the files and folders.
While Together can link to individual files, it can only import folders by copying or moving. Together can create an alias in the original location when moving folders to the library.
Why can't I see a preview for a particular file?
Together shows previews for most popular text, image, movie, sound formats. For other formats (e.g. iWork documents) it uses Quick Look generators, which may require the original application to be installed on your system, provided the developer of the application has created a Quick Look generator for those files.
Where does Together keep its files?
Hold on the Command key and click the title of the library window. A menu will pop-up showing the path to your library folder.
Why is Together showing file extensions when they should be hidden?
This will happen if you have enabled the Finder's preference to show all file extensions. To check this:
- Switch the the Finder
- Choose Finder > Preferences from the menu
- Select Advanced and check the "Show all filename extensions" setting.
Together needs to get files' display names from the system for a number of reasons, and the system uses this setting.
Why do emails show the date imported rather than the date the message was received?
When importing email messages into Together, you are importing a file that contains an email message. Together treats these message files like any other and shows the creation and modification dates of the file in the Info view and item list, not the date the message was received, which is stored inside the file.
Can Together's library be moved to a different location?
Libraries can be stored in a custom location. Hold on the Command key and click the title of the library window to see a pop-up menu the path to your library folder and select the topmost folder to reveal the library folder in the Finder. Quit Together, then move the folder to a different location or disk.
You can also create new libraries in other locations using the Library Manager. To see this choose Together > Library manager from the menu.
Is it possible to encrypt an entire library?
It is possible to encrypt an entire Together library on an encrypted disk image. See this Apple TechNote for information on how to create such a disk image:
Once created, you can then move the Together library folder to that disk image. Quit Together before doing this. You can see the library folder in the Finder by holding on the Command key and clicking the window title.
Is it possible to sync Together using Dropbox?
It is possible to sync Together with Dropbox, but you need to be careful to ensure that Together is only running on one Mac at a time and that Dropbox syncs completely before launching Together, otherwise you risk losing changes or corrupting the library altogether. Together shows a warning message if it thinks the library is in use somewhere else when it launches, but it's best not to rely on this.
To sync with Dropbox, quit Together if it's running, create an alias of its library folder and place that in your Dropbox folder. You can see the library folder in the Finder by holding on the Command key and clicking the window title. On the other Macs, double-click the [Library Name].trlib file to launch Together with that library.
What are the differences between the Mac App Store version and the one available on the Reinvented Software site?
The version on the Mac App Store lacks the "Save PDF to Together" feature that is normally available via the PDF button in the standard print panel used by most applications. An installer for this service is available for download from the Together downloads page.
How can I move Together to another computer?
To move Together to another Mac, apart from the application itself, you just need to move its library folder:
- In Together, reveal your library folder in the Finder by holding on the Command key and clicking "Together" in the title bar of the library window, then choosing the topmost folder on the pop-up menu shown.
- Quit Together.
- Copy the library folder revealed in the Finder to the other computer.
If you have created additional libraries, switch to them using the Library Manager panel (Together > Library Manager from the menu) and use the above method to locate and copy them too.
Are there any plans for an iPad or iPhone version of Together?
There are no immediate plans for an iOS version of Together.
Are there any plans for a Windows version of Together?
There are no plans for a Windows version of Together.
I am a registered user of KIT, how can I upgrade to Together?
Together is the new name for KIT. Anyone who purchased KIT can upgrade to Together for just $14.95. If your KIT license was purchased within the 3 months prior to Together's release, you qualify for a free upgrade.
To upgrade, go to purchase Together as normal, choose an Upgrade license and enter your KIT registration code. You will be told if you qualify for a free upgrade or offered the upgrade discount, as appropriate.