Together Support

Frequently Asked Questions

These are some frequently asked questions about Together. You can also find comprehensive help files in the application by choosing Help > Together Help from the main menu.

For questions about sales and registration codes, see the General FAQ.

Version 3

What are the differences between the Mac App Store version and the one available on the Reinvented Software site?

I am a registered user of Together 2.x, how can I upgrade to Together 3?

How can I save a web archive of a page that requires I sign in?

How can I see the Info view in the main window again?

Is there a way to auto-import files into iCloud libraries?

OS X Mavericks

Why am I getting the error "The file couldn't be opened" when opening Together?

Why does Together 2.6.8 crash on launch on OS X Mavericks?

Where can I download older versions of the app?

Working with Files

When I set Together to import links, Together copies the files and folders.

Why can't I see a preview for a particular file?

Where does Together keep its files?

Why is Together showing file extensions when they should be hidden?

Why do emails show the date imported rather than the date the message was sent?

Library Management

Can Together's library be moved to another location?

Is it possible to encrypt an entire library?

Is it possible to sync Together using Dropbox?

General

How can I move Together to another computer?

Are there any plans for an iPad or iPhone version of Together?

Are there any plans for a Windows version of Together?

Email Support

If you can't find an answer in the FAQs, you can also send questions to together@reinventedsoftware.com. Support is via email only.

Twitter

You can follow and tweet @togetherapp on Twitter.

Answers

What are the differences between the Mac App Store version and the one available on the Reinvented Software site?

Only the Mac App Store version has iCloud sync. In addition to that, the Mac App Store version is a sandboxed application and has the following restrictions:

  • You need to manually install the "Save PDF to Together" service. The installer is available on the Together Downloads page.
  • You need to manually install Import Hot Key scripts from the Script Library page on this site the first time you use them.
  • Importing from the Finder with the import hot key cannot move or link to files (copies will be made instead).
  • Importing web archives or web PDFs (not the "printed" PDFs) for web pages that require you sign in will not work, and instead show the sign-in page. See this workaround.
  • You cannot open files for printing in applications (instead, open the files in the other app and print manually).
  • The app cannot do anything extra with the content of Quick Look previews, such as select text or highlight found text.
  • Together will not be able to use apps such as PathFinder as the default file browser.

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I am a registered user of Together 2.x, how can I upgrade to Together 3?

Together 2.x users can upgrade to the latest version for $19.99. If your license was purchased within the 3 months prior to Together 3's release, you qualify for a free upgrade.

To upgrade, go to purchase Together as normal, choose an Upgrade license and enter your old version registration code. You will be told if you qualify for a free upgrade or offered the upgrade discount, as appropriate.

Upgrade discounts are not available for the Mac App Store version. If you purchased Together in the last 30 days before the new version was released, you qualify for a free upgrade. Please get in touch using the email address above for more information.

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How can I save a web archive of a page that requires I sign in?

In the Mac App Store version, or the direct version if you do not use Safari as your web browser, saving a web archive or web PDF for a page that requires a sign-in will save the sign-in page, because Together will not share cookies with the web browser. To get around this:

  • Create a bookmark of the page instead.
  • Select the bookmark and click the Preview button.
  • Sign in to the site in Together.
  • Choose Preview > Save as Web Archive from the menu.
  • If you do not wish to keep the bookmark, ensure "Move Original to Trash" is checked and click Create.

Currently, you cannot create Web PDFs this way, but if you sign-in with Together then try creating the Web PDF again, it should work. Also, in the case of either web archives or PDFs, this workaround will not work for URLs that do not preserve a way to get back to the original content after you sign in, but importing again after signing in should work.

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How can I see the Info view in the main window again?

The Info view can now be customized to show just the things you need. By default, just the name and tags are shown. To change this:

  • Right-click (or Ctrl-click) on the icon next to the filename in the mini Info view.
  • Choose the type of info to show from the list.

Alternatively, you can do this in the View Options panel:

  • Choose View > Show View Options from the menu.
  • Click the rightmost icon.
  • Check or uncheck the types of info you want to show or hide.

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Is there a way to auto-import files into iCloud libraries?

iCloud library files are not visible in the Finder or other apps' Save panels, so you cannot add files to Together in this way. However, you can download and install some Finder Folder Action scripts to achieve the same thing. See the Together Script Library for more information.

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Why am I getting the error "The file couldn't be opened" when opening Together?

OS X Mavericks changes the format for files such as Together's library file. This can result in different behavior when using Together with Dropbox or similar, or across a network. This problem can also occur if the app crashes or your Mac shuts down unexpectedly.

First, to rectify the problem:

  • Download CorruptLibraryFixer.zip.
  • Quit Together and open the Corrupt Library Fixer app.
  • If necessary, click Choose and locate the Together library file. The filename ends in .trlib, use Spotlight to locate it if you are unsure.
  • Click Continue. The app will let you know if the fix was successful.

If that doesn't work, and you are syncing with Dropbox, try restoring an older version of the Library.sqlite file via the Dropbox website. Alternatively, if you keep a backup, such as a Time Machine backup, restore the whole [Library name].trlib file.

If the fixer tool doesn't work and you do not have a backup, or one that works, please get in touch.

Next, if you are syncing with Dropbox (or similar), and have Together 3.1.2 or later, you can change a setting to avoid this problem in future:

  • Choose Together > Preferences from the menu.
  • Click Advanced.
  • Check "Use legacy database format"
  • Restart Together.

If you are syncing your library with Dropbox, a similar service or on a shared network drive, always make sure to follow the advice in the FAQ answer “Is it possible to sync Together using Dropbox?”

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Why does Together 2.6.8 crash on launch on OS X Mavericks?

Version 2.6.8 will crash at startup on OS X Mavericks if the option to generate web thumbnails is enabled. To disable this:

  • Open the Terminal app from your /Applications/Utilities folder.
  • If you purchased Together from the Mac App Store, paste the following line:

    defaults write com.reinvented.Together.mac GenerateWebThumbnails 0

  • Alternatively, if you purchased Together direct from Reinvented Software, paste this line then press Enter:

    defaults write com.reinvented.Together GenerateWebThumbnails 0

Together should now open without crashing.

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Where can I download older versions of the app?

If you purchased Together directly from Reinvented Software, see the bottom of the Together Downloads page for older versions of the app that work with specific versions of OS X. The last-but-one version is also always listed below the latest release.

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When I set Together to import links, Together copies the files and folders.

While Together can link to individual files, it can only import folders by copying or moving. Together can create an alias in the original location when moving folders to the library.

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Why can't I see a preview for a particular file?

Together shows previews for most popular text, image, movie, sound formats. For other formats (e.g. iWork documents) it uses Quick Look generators, which may require the original application to be installed on your system, provided the developer of the application has created a Quick Look generator for those files.

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Where does Together keep its files?

Hold on the Command key and click the title of the library window. A menu will pop-up showing the path to your library folder.

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Why is Together showing file extensions when they should be hidden?

This will happen if you have enabled the Finder's preference to show all file extensions. To check this:

  • Switch the the Finder
  • Choose Finder > Preferences from the menu
  • Select Advanced and check the "Show all filename extensions" setting.

Together needs to get files' display names from the system for a number of reasons, and the system uses this setting.

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Why do emails show the date imported rather than the date the message was received?

When importing email messages into Together, you are importing a file that contains an email message. Together treats these message files like any other and shows the creation and modification dates of the file in the Info view and item list, not the date the message was received, which is stored inside the file.

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Can Together's library be moved to a different location?

Libraries can be stored in a custom location. Hold on the Command key and click the title of the library window to see a pop-up menu the path to your library folder and select the topmost folder to reveal the library folder in the Finder. Quit Together, then move the folder to a different location or disk.

You can also create new libraries in other locations using the Library Manager. To see this choose Together > Library manager from the menu.

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Is it possible to encrypt an entire library?

It is possible to encrypt an entire Together library on an encrypted disk image. See this Apple TechNote for information on how to create such a disk image:

Once created, you can then move the Together library folder to that disk image. Quit Together before doing this. You can see the library folder in the Finder by holding on the Command key and clicking the window title.

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Is it possible to sync Together using Dropbox?

Syncing with anything other than iCloud is not supported. It is possible to sync Together with Dropbox, but you need to be careful to ensure that Together is only running on one Mac at a time and that Dropbox syncs completely before launching Together, otherwise you risk losing changes or corrupting the library altogether. Together shows a warning message if it thinks the library is in use somewhere else when it launches, but it's best not to rely on this.

First, you need to change one of the settings in Together's preferences to work with Dropbox:

  • Choose Together > Preferences from the menu.
  • Click Advanced.
  • Check "Use legacy database format"
  • Restart Together.

To sync with Dropbox:

  • Locate your library folder in the Finder. To do this, hold on the Command key, click "Together" in the title bar of the window and choose the topmost folder from the list.
  • Quit Together.
  • Move the library folder to your Dropbox folder.
  • Launch Together again.
  • On the synced Macs, double-click the [Library Name].trlib file to launch Together with that library.

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How can I move Together to another computer?

To move Together to another Mac, apart from the application itself, you just need to move its library folder:

  • In Together, reveal your library folder in the Finder by holding on the Command key and clicking "Together" in the title bar of the library window, then choosing the topmost folder on the pop-up menu shown.
  • Quit Together.
  • Copy the library folder revealed in the Finder to the other computer.

If you have created additional libraries, switch to them using the Library Manager panel (Together > Library Manager from the menu) and use the above method to locate and copy them too.

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Are there any plans for an iPad or iPhone version of Together?

Yes, but no timeframe.

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Are there any plans for a Windows version of Together?

There are no plans for a Windows version of Together.

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