Together for Mac Support

Questions

These are some frequently asked questions about Together for Mac. You can also find comprehensive help files in the application by choosing Help > Together Help from the main menu.

For questions about Together for iOS, see the Together for iPad and iPhone Support page. For questions about sales and registration codes, see the General FAQ.

iCloud

App Versions

Importing

Working with Files

Library Management

General

Email Support

If you can't find an answer in the FAQs, you can also send questions to

Twitter

You can follow and tweet @togetherapp on Twitter.

Answers

I cannot create a library when the app starts up.

You may see a message "You don’t have permission to save the file “Notes” in the folder [name]" when the app starts up. This is an issue in version 3.5.6 of Together.

If you purchased Together from the Mac App Store, upgrade to version 3.5.7 via the Updates tab on the Mac App Store.

If you are using the version of Together directly from Reinvented Software, either update to the latest version by choosing Together > Check For Updates from the menu, or download and install the latest version of Together from this link: Together.dmg.

Please get in touch using the email address above if you need any more help.

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How do I use iCloud with Together?

To use iCloud with Together, you need Together 3 from the Mac App Store. To check which version of Together you have:

  • Choose Together > About Together from the menu.
  • If you see "Mac App Store Version" after the version number, you have the Mac App Store version.

When you create new libraries, you will see a checkbox to store the library in iCloud.

To store an existing library in iCloud:

  • Choose File > Library > Store in iCloud from the menu.

Once the library has fully uploaded, you will be able to open it on another Mac either when the app first starts up, by clicking Choose and selecting its name in the list, or by choosing it from the File > Library menu. Together will then ask where you want to store that library on your Mac, and download the files to that location.

On iOS, you'll see the library listed when the app starts up or by tapping Libraries above the Groups or Tags lists.

To remove a library from iCloud, choose File > Library > Remove from iCloud from the menu.

Please get in touch using the email address above if you need any more help.

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Why can't I store a Together library on iCloud Drive?

The only place you can't store Together libraries is iCloud Drive. Together stores iCloud libraries in an iCloud database and communicates with iCloud directly, while managing the files in a library folder on your Mac. The data stored in that iCloud database counts against your storage allowance, so storing files on iCloud Drive would double the space used and iCloud Drive's own syncing would interfere with Together's.

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My iCloud Drive library won't open to be upgraded. What can I do?

Prior to Together 3.5 (and 1.4 for iOS), Together used iCloud Drive for sharing libraries between Macs and iOS devices instead of working with iCloud directly, and the location for those will be shown as "iCloud Drive".

If your legacy iCloud Drive library won't open, try rebuilding it:

  • Hold on Option and open Together.
  • Together will ask whether you want to choose or create a library. Click Choose.
  • Select your library in the list.
  • Hold on Option again and click Rebuild.

Note that you can only rebuild libraries created in versions before Together 3.5 for Mac or Together 1.4 for iOS.

Please get in touch if you need more help.

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Why do iCloud updates only come through when I quit and restart the app?

Together relies on push notifications from iCloud to learn about new updates. If iCloud updates only come through after quitting and restarting Together, your Mac is not receiving those notifications. Restarting your Mac will usually solve this issue.

Please get in touch if you need more help.

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What are the differences between the Mac App Store version and the one available from the Reinvented Software site?

  • Only the Mac App Store version works with iCloud, which is required to share libraries with Together for iPhone or iPad, and has Handoff continuity with the iOS app.

In addition, the Mac App Store version is a sandboxed application and has the following restrictions:

  • You need to manually install the "Save PDF to Together" service. The installer is available on the Together Downloads page.
  • You need to manually install Import Hot Key scripts from the Script Library page on this site the first time you use them.
  • Importing from the Finder with the import hot key cannot move or link to files (copies will be made instead).
  • You cannot open files for printing in applications (instead, open the files in the other app and print manually).
  • Web archives will be quarantined. This will prevent you opening them in other apps unless you take further action. See Why does OS X say a web archive is damaged when I try to open it? for a workaround.
  • Together will not be able to use apps such as PathFinder as the default file browser.
  • Even if you have used the Finder's Get Info panel to make an individual file open in a specific app that is not the default, Together will still open it in the default application.

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I purchased Together from the Reinvented Software web site. Can I transfer to the Mac App Store version?

It is not possible to transfer direct purchases to the Mac App Store, you will need to purchase Together again, however if your purchase was made in the last 60 days, get in touch for a refund.

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I am a registered user of Together 2.x, how can I upgrade to Together 3?

Together 2.x users can upgrade to the latest version for $24.99. If your license was purchased from Reinvented Software within the 3 months prior to Together 3's release, you qualify for a free upgrade.

To upgrade, go to purchase Together as normal, choose an Upgrade license and enter your old version registration code. You will be told if you qualify for a free upgrade or offered the upgrade discount, as appropriate.

Upgrade discounts are not available for the Mac App Store version. If you purchased Together 2.x from the Mac App Store in the 30 days before version 3.0 was released, you qualify for a free upgrade. Please get in touch using the email address above for more information.

Together will upgrade your Together 2 library when you first run the app. It can even leave a copy of the version 2 library there should you wish to try out the new version before buying.

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Why does Together 2.6.8 crash on launch on OS X 10.9 or later?

Version 2.6.8 will crash at startup on OS X 10.9 or later if the option to generate web thumbnails is enabled. To disable this:

  • Open the Terminal app from your /Applications/Utilities folder.
  • If you purchased Together from the Mac App Store, paste the following line:

    defaults write com.reinvented.Together.mac GenerateWebThumbnails 0

  • Alternatively, if you purchased Together direct from Reinvented Software, paste this line then press Enter:

    defaults write com.reinvented.Together GenerateWebThumbnails 0

Together should now open without crashing.

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Where can I download older versions of the app?

If you purchased Together directly from Reinvented Software, see the bottom of the Together Downloads page for older versions of the app that work with specific versions of OS X. The last-but-one version is also always listed below the latest release.

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Can I import Evernote notebooks into Together?

Yes, Together provides an importer for Evernote, which you can download from here: EvernoteImporter.zip

Together and Evernote work quite differently. See this guide for information about those differences and some tips for importing large libraries:

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How can I add tags when importing?

You can do this by enabling the option to show the Shelf when importing in Together's Import preferences:

  • Choose Together > Preferences from the menu.
  • Click Import
  • Enable the "Shelf: Show when importing from other applications" checkbox.

Now, whenever you import from other apps, the Shelf will open allowing you to to add tags, choose a group, specify a label and rating, or add comments to the imported items.

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Can Together link to files outside its library?

By default, Together copies files into its library, but you can also set it to move or link to the original files in its Import preferences. To change the setting:

  • Choose Together > Preferences from the menu.
  • Click Import.
  • Choose "Copy files", "Link to files" or "Move files" from the menu.

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When I set Together to import links, Together copies the files and folders.

While Together can link to individual files, it can only import folders by copying or moving. Together can create an alias in the original location when moving folders to the library.

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How can I import messages from Mail?

You can drag single messages, not conversations, from Mail to Together to import them (Mail only allows one message to be dragged to other apps at a time). Alternatively, you can use Together's Import Hot Key to import multiple messages. To set that up:

  • Choose Together > Preferences from the menu.
  • Click Import.
  • Click on the Import Hot Key "Click to record shortcut" field.
  • Press the keystroke you want to use.

You can then press that keystroke in Mail to import the selected messages.

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How can I save a web archive of a page that requires I sign in?

Saving a web archive or web PDF for a page that requires a sign-in will save the sign-in page, because Together does not share cookies with your web browser. To get around this, you can use the "Save PDF to Together" service, save the file as a web archive in Safari to Together's library, or create a bookmark in Together that you can then convert.

To use the "Save PDF to Together" service:

  • In the web browser, choose File > Print from the menu (in Chrome, hold on Option to print using the system dialog).
  • Click the PDF button and choose Save PDF to Together from the menu.

If you have the Mac App Store version, you will need to download and install InstallPDFService.pkg first.

To save as a web archive in Safari:

  • Choose File > Save As from the menu in Safari.
  • Select one of the folders in Together's library folder (you can see this in the Finder by choosing File > Library > Show Library in Finder from the menu in Together).
  • From the Format pop-up, select "Web Archive" and click Save.

To create a web archive or web PDF in Together instead, you will need to create a bookmark first, and then convert it:

  • Create a bookmark of the page instead.
  • Select the bookmark and click the Preview button.
  • Sign in to the site in Together.
  • Choose Save as Web Archive or Save as Web PDF from the Preview menu.
  • If you do not wish to keep the bookmark, ensure "Move Original to Trash" is checked and click Create.

The bookmark workaround will not work for URLs that do not preserve a way to get back to the original content after you sign in, but importing again after signing in should work. Using this approach should also work for other URLs from the same site in future, until Together is signed out.

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What is the difference between groups and folders?

Groups collect items together, while folders can organize items, groups and other folders hierarchically.

An item can be in many groups at a time, but only one folder at a time. Adding an item to a group doesn't move it from its original folder or remove it from any other groups.

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Why can't I see a preview for a particular file?

Together shows previews for most popular text, image, movie, sound formats. For other formats (e.g. iWork documents) it uses Quick Look generators, which may require the original application to be installed on your system, provided the developer of the application has created a Quick Look generator for those files.

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Why is Together showing file extensions when they should be hidden?

This will happen if you have enabled the Finder's preference to show all file extensions. To check this:

  • Switch to the Finder
  • Choose Finder > Preferences from the menu
  • Click Advanced and ensure "Show all filename extensions" is unchecked.

You can also see this problem if Together's library is stored in a hidden location (such as the Library folder in your home folder), in which case moving the library folder to another location when the app isn't running will fix the problem. Choose File > Library > Show Library in Finder from the menu to see where your library is stored.

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Why does OS X say a web archive is damaged when I try to open it?

Web Archives downloaded with the Mac App Store version of Together will be marked as quarantined by OS X's Gatekeeper, and when you try to open them you will see the message "[filename] is damaged and can’t be opened. You should move it to the Trash." The web archives are not actually damaged, and there are a few ways you can open them:

In System Preferences

For a single file, you can ask OS X to open the file anyway:

  • Open System Preferences.
  • Click Security & Privacy and look at the General tab.
  • Click Open Anyway.

For multiple files, temporarily disable restrictions in System Preferences so that you can open the web archives:

  • Open System Preferences.
  • Click Security & Privacy and look at the General tab.
  • Click the padlock and authenticate.
  • Change "Allow apps download from" setting to "Anywhere" and confirm.
  • Open the web archives (OS X will ask if you're sure).

After a web archive has been opened in this way, you can change the settings back and will not experience the problem again, but any new web archives will experience the same issue.

Using a Script

Use the following script to remove the quarantine setting on files:

  • Download and unzip this file: RemoveQuarantine.zip
  • Open the "Remove Quarantine" application and click Run.
  • Select the web archives to process. You can drag files to the Open panel to select them there.
  • Click Choose.

Once the files have been processed, you will then be able to open them.

Using Terminal

Use the following Terminal command to remove the quarantine setting from files:

xattr -d com.apple.quarantine [path to file]

This is the same command that the script (above) uses.

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Why do emails show the date imported rather than the date the message was received?

When importing email messages into Together, you are importing a file that contains an email message. Together treats these message files like any other and shows the creation and modification dates of the file in the Info view and item list, not the date the message was received, which is stored inside the file.

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Where does Together keep its files?

To see your library folder, choose File > Library > Show Library in Finder from the menu.

Do not move, remove or rename any files in Together's library folder in the Finder as this will result in them appearing as missing in Together.

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How can I backup Together's files?

Time Machine is the best way to back up Together's files. Otherwise, ensure the Together library folder is backed up. See Where does Together keep its files? to find out where Together stores your files.

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Is it possible to encrypt an entire library?

It is possible to encrypt an entire Together library on an encrypted disk image. See this Apple TechNote for information on how to create such a disk image:

Once created, you can then move the Together library folder to that disk image. Quit Together before doing this. You can see the library folder in the Finder by holding on the Command key and clicking the window title.

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Is it possible to sync Together using Dropbox?

Syncing with anything other than iCloud is not supported. It is possible to sync Together for Mac with Dropbox, but you need to be careful to ensure that Together is only running on one Mac at a time and that Dropbox syncs completely before launching Together, otherwise you risk losing changes or corrupting the library altogether.

To sync with Dropbox:

  • Locate your library folder in the Finder. To do this, hold on the Command key, click "Together" in the title bar of the window and choose the topmost folder from the list.
  • Quit Together.
  • Move the library folder to your Dropbox folder.
  • Launch Together again.
  • On the synced Macs, double-click the [Library Name].trlib file to launch Together with that library.

You should not store an iCloud library folder in your Dropbox folder.

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Can I store my library on a server?

This is not recommended. Together's underlying database does not work well with NAS drives. In addition, it is not safe for more that one computer to access a Together library simultaneously.

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Is there a PDF manual for Together?

Sorry, there is no PDF manual for Together. Comprehensive help files are available by choosing Help > Together Help from the menu.

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How can I move Together to another computer?

Apart from the application itself, to move Together to another Mac you need do nothing for iCloud libraries. For local libraries, you just need to move its library folder:

  • In Together, reveal your library folder in the Finder by holding on the Command key and clicking "Together" in the title bar of the library window, then choosing the topmost folder on the pop-up menu shown.
  • Quit Together.
  • Copy the library folder revealed in the Finder to the other computer.

If you have created additional libraries, switch to them (using the File > Library menu for version 3, or Library Manager panel for version 2, which can be seen by choosing Together > Library Manager from the menu) and use the above method to locate and copy them too.

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Are there any plans for a Windows version of Together?

There are no plans for a Windows version of Together.

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