Together for Mac Support

Questions

These are some frequently asked questions about Together for Mac. You can also find comprehensive help files in the application by choosing Help > Together Help from the main menu.

For questions about Together for iOS, see the Together for iPad and iPhone Support page. For questions about sales and registration codes, see the General FAQ.

iCloud

App Versions

Importing

Working with Files

Library Management

General

Email Support

If you can't find an answer in the FAQs, you can also send questions to

Twitter

You can follow and tweet @togetherapp on Twitter.

Answers

How do I use iCloud with Together?

To use iCloud with Together, you can either use any version of Together 3 from the Mac App Store, or any version of Together 3.6 or later and macOS Sierra. To check which version of Together you have:

  • Choose Together > About Together from the menu.
  • If you see "Mac App Store Version" after the version number, you have the Mac App Store version.

When you create new libraries, you will see a checkbox to store the library in iCloud. To store an existing library in iCloud:

  • Choose File > Library > Store in iCloud from the menu.

Once the library has fully uploaded, you will be able to open it on another Mac either when the app first starts up, by clicking Choose and selecting its name in the list, or by choosing it from the File > Library menu. Together will then ask where you want to store that library on your Mac, and download the files to that location.

On iOS, you'll see the library listed when the app starts up or by tapping Libraries above the Groups or Tags lists.

To remove a library from iCloud, choose File > Library > Remove from iCloud from the menu.

Please get in touch using the email address above if you need any more help.

Top

Why can't I store a Together library in iCloud Drive?

You can't store Together libraries in iCloud Drive, which in macOS Sierra can also include the Desktop or Documents folders, if that option is enabled in iCloud System Preferences, because it will lead to data loss and errors. Instead, use Together to store the library in iCloud directly, as explained above.

Similarly, you should not use Together libraries with file syncing services such as Dropbox and Google Drive. Doing so risks losing data and will cause unrecoverable errors in iCloud libraries.

Top

Why do iCloud updates only come through when I quit and restart the app?

Together relies on push notifications from iCloud to learn about new updates. If iCloud updates only come through after quitting and restarting Together, your Mac is not receiving those notifications. Restarting your Mac will usually solve this issue.

Please get in touch if you need more help.

Top

What are the differences between the Mac App Store version and the one available from the Reinvented Software site?

The Mac App Store version of Together is a sandboxed application, and that imposes the following restrictions:

  • You need to manually install the "Save PDF to Together" service. The installer is available on the Together Downloads page.
  • You need to manually install Import Hot Key scripts from the Script Library page on this site the first time you use them.
  • Importing from the Finder with the import hot key cannot move or link to files (copies will be made instead).
  • You cannot open files for printing in applications (instead, open the files in the other app and print manually).
  • Web archives will be quarantined. This will prevent you opening them in other apps unless you take further action. See Why does OS X say a web archive is damaged when I try to open it? for a workaround.
  • Together will not be able to use apps such as PathFinder as the default file browser.

Top

I am a registered user of Together 2.x, how can I upgrade to Together 3?

If you purchased Together 2 from the Mac App Store, you can only upgrade through Together 3 and need Together 2 installed on your Mac from the Mac App Store. When Together 3 launches it'll show an alert about the trial period, click Upgrade and follow the instructions. If you do not see an Upgrade button, please get in touch.

Together 3 Trial version upgrade panel

If you purchased Together 2 directly from Reinvented Software, you can either upgrade by clicking the Upgrade button you see in the trial version, or through the Reinvented Software store:

You will now be shown whether you qualify for a free upgrade or shown the upgrade discount for the new version.

Note that upgrade discounts are only available from this site, not the Mac App Store. Please get in touch using the email address above for more information.

Top

Why does Together 2.6.8 crash on launch on OS X 10.9 or later?

Version 2.6.8 will crash at startup on OS X 10.9 or later if the option to generate web thumbnails is enabled. To disable this:

  • Open the Terminal app from your /Applications/Utilities folder.
  • If you purchased Together from the Mac App Store, paste the following line:

    defaults write com.reinvented.Together.mac GenerateWebThumbnails 0

  • Alternatively, if you purchased Together direct from Reinvented Software, paste this line then press Enter:

    defaults write com.reinvented.Together GenerateWebThumbnails 0

Together should now open without crashing.

Top

Where can I download older versions of the app?

If you purchased Together directly from Reinvented Software, see the bottom of the Together Downloads page for older versions of the app that work with specific versions of OS X. The last-but-one version is also always listed below the latest release.

Top

Can I import Evernote notebooks into Together?

Yes, Together provides an importer for Evernote, which you can download from here: EvernoteImporter.zip

Together and Evernote work quite differently. See Together for Evernote Users for information about those differences and some tips for importing large libraries.

Top

How can I add tags when importing?

You can do this by enabling the option to show the Shelf when importing in Together's Import preferences:

  • Choose Together > Preferences from the menu.
  • Click Import
  • Enable the "Shelf: Show when importing from other applications" checkbox.

Now, whenever you import from other apps, the Shelf will open allowing you to to add tags, choose a group, specify a label and rating, or add comments to the imported items.

Top

Can Together link to files outside its library?

Yes. By default, Together copies files into its library, but you can also set it to move or link to the original files in its Import preferences. To change the setting:

  • Choose Together > Preferences from the menu.
  • Click Import.
  • Choose "Copy files", "Link to files" or "Move files" from the menu.

Top

When I set Together to import links, Together copies the files and folders.

While Together can link to individual files, it can only import folders by copying or moving. Together can create an alias in the original location when moving folders to the library.

Top

How can I import messages from Mail?

You can drag single messages, not conversations, from Mail to Together to import them (Mail only allows one message to be dragged to other apps at a time). Alternatively, you can use Together's Import Hot Key to import multiple messages. To set that up:

  • Choose Together > Preferences from the menu.
  • Click Import.
  • Click on the Import Hot Key "Click to record shortcut" field.
  • Press the keystroke you want to use.

You can then press that keystroke in Mail to import the selected messages.

Top

How can I save a web archive of a page that requires I sign in?

Saving a web archive or web PDF for a page that requires a sign-in will save the sign-in page, because Together does not share cookies with your web browser. To get around this, you can do any of the following:

Use the "Save PDF to Together" Service

  • In the web browser, choose File > Print from the menu (in Chrome, hold on Option to print using the system dialog).
  • Click the PDF button and choose Save PDF to Together from the menu.

If you have the Mac App Store version, you will need to download and install InstallPDFService.pkg first.

Save as a web archive in Safari

  • Choose File > Save As from the menu in Safari.
  • Select one of the folders in Together's library folder (you can see this in the Finder by choosing File > Library > Show Library in Finder from the menu in Together).
  • From the Format pop-up, select "Web Archive" and click Save.

Convert a Bookmark in Together

  • Create a bookmark of the page instead.
  • Select the bookmark and click the Preview button.
  • Sign in to the site in Together.
  • Choose Save as Web Archive or Save as Web PDF from the Preview menu.
  • If you do not wish to keep the bookmark, ensure "Move Original to Trash" is checked and click Create.

The bookmark workaround will not work for URLs that do not preserve a way to get back to the original content after you sign in, but importing again after signing in should work. Using this approach should also work for other URLs from the same site in future, until Together is signed out.

Top

What is the difference between groups and folders?

Groups collect items together, while folders can organize items, groups and other folders hierarchically.

An item can be in many groups at a time, but only one folder at a time. Adding an item to a group doesn't move it from its original folder or remove it from any other groups.

Top

Can I use Together to create and edit Markdown files?

Yes, Together can work with Markdown files, which can be shown and edited as plain text on both Mac and iOS. You can use stationery to create new Markdown files easily in Together, and Together for Mac can preview Markdown files too.

See Using Markdown Files With Together for more information.

Top

Why can't I see a preview for a particular file?

Together shows previews for most popular text, image, movie, sound formats. For other formats (e.g. iWork documents) it uses Quick Look generators, which may require the original application to be installed on your system, provided the developer of the application has created a Quick Look generator for those files.

Top

Why is Together showing file extensions when they should be hidden?

This will happen if you have enabled the Finder's preference to show all file extensions. To check this:

  • Switch to the Finder
  • Choose Finder > Preferences from the menu
  • Click Advanced and ensure "Show all filename extensions" is unchecked.

You can also see this problem if Together's library is stored in a hidden location (such as the Library folder in your home folder), in which case moving the library folder to another location when the app isn't running will fix the problem. Choose File > Library > Show Library in Finder from the menu to see where your library is stored.

Top

Why does OS X say a web archive is damaged when I try to open it?

Web Archives downloaded with the Mac App Store version of Together will be marked as quarantined by OS X's Gatekeeper, and when you try to open them you will see the message "[filename] is damaged and can’t be opened. You should move it to the Trash." The web archives are not actually damaged, and there are a few ways you can open them:

In System Preferences

For a single file, you can ask OS X to open the file anyway:

  • Open System Preferences.
  • Click Security & Privacy and look at the General tab.
  • Click Open Anyway.

For multiple files, temporarily disable restrictions in System Preferences so that you can open the web archives:

  • Open System Preferences.
  • Click Security & Privacy and look at the General tab.
  • Click the padlock and authenticate.
  • Change "Allow apps download from" setting to "Anywhere" and confirm.
  • Open the web archives (OS X will ask if you're sure).

After a web archive has been opened in this way, you can change the settings back and will not experience the problem again, but any new web archives will experience the same issue.

Using a Script

Use the following script to remove the quarantine setting on files:

  • Download and unzip this file: RemoveQuarantine.zip
  • Open the "Remove Quarantine" application and click Run.
  • Select the web archives to process. You can drag files to the Open panel to select them there.
  • Click Choose.

Once the files have been processed, you will then be able to open them.

Top

Why do emails show the date imported rather than the date the message was received?

When importing email messages into Together, you are importing a file that contains an email message. Together treats these message files like any other and shows the creation and modification dates of the file in the Info view and item list, not the date the message was received, which is stored inside the file.

Top

Where does Together keep its files?

To see your library folder, choose File > Library > Show Library in Finder from the menu.

Do not move, remove or rename any files in Together's library folder in the Finder as this will result in them appearing as missing in Together. Instead, use Together to rename those things.

Top

How can I backup Together's files?

Time Machine is the best way to back up Together's files. Otherwise, ensure the Together library folder is backed up. See Where does Together keep its files? to find out where Together stores your files.

Top

Is it possible to encrypt an entire library?

It is possible to encrypt an entire Together library on an encrypted disk image. See this Apple TechNote for information on how to create such a disk image:

Once created, you can then move the Together library folder to that disk image. Quit Together before doing this. You can see the library folder in the Finder by holding on the Command key and clicking the window title.

Top

Is it possible to sync Together using Dropbox?

No, syncing with anything other than iCloud is not supported. Together will prevent iCloud libraries from being stored in Dropbox. Storing libraries in Dropbox will likely cause data loss and, in the case of iCloud libraries, unrecoverable errors. The same advice applies to similar services such as Google Drive.

To use libraries across Macs and iOS, use iCloud.

Top

Can I store my library on a server?

This is not recommended. Together's underlying database does not work well with NAS drives. In addition, it is not safe for more that one computer to access a Together library simultaneously.

Top

Is there a PDF manual for Together?

Sorry, there is no PDF manual for Together. Comprehensive help files are available by choosing Help > Together Help from the menu.

Top

How can I move Together to another computer?

Apart from the application itself, to move Together to another Mac you need do nothing for iCloud libraries. For local libraries, you just need to move its library folder:

  • In Together, reveal your library folder in the Finder by holding on the Command key and clicking "Together" in the title bar of the library window, then choosing the topmost folder on the pop-up menu shown.
  • Quit Together.
  • Copy the library folder revealed in the Finder to the other computer.

If you have created additional libraries, switch to them (using the File > Library menu for version 3, or Library Manager panel for version 2, which can be seen by choosing Together > Library Manager from the menu) and use the above method to locate and copy them too.

Top

Are there any plans for a Windows version of Together?

There are no plans for a Windows version of Together.

Top