Together Support
Support Forums
- Support Forum - for support questions.
- Feedback Forum - for general feedback and suggestions.
Email Support
If you can't find an answer in the FAQs or support forums, you can also email together@reinventedsoftware.com.
Frequently Asked Questions
These are some frequently asked questions about Together. You can also find comprehensive help files in the application by choosing Help > Together Help from the main menu.
For questions about sales and registration codes, see the General FAQ.
Working with Files
When I set Together to import links, Together copies the files and folders.
Why can't I see a preview for a particular file?
Where does Together keep its files?
Can Together's library be moved to another location?
Why isn't all the content in a web archive saved?
Why do emails show the date imported rather than the date the message was sent?
General
Are there any plans for an iPhone version of Together?
Is there, or are there any plans for, a Windows version of Together?
I am a registered user of KIT, how can I upgrade to Together?
How can I move Together to a clean installation of Mac OS X or a new Mac?
Answers
When I set Together to import links, Together copies the files and folders.
While Together can link to individual files, it can only import folders by copying or moving.
Why can't I see a preview for a particular file?
Together shows previews for most popular text, image, movie, sound formats. For other formats (e.g. iWork documents) it uses Quick Look generators, which may require the original application to be installed on your system, provided the developer of the application has created a Quick Look generator for those files.
Where does Together keep its files?
Together keeps its files in a folder called "Together" in your Documents folder.
Can Together's library be moved to a different location?
Yes, the default library is in a folder called "Default" in the Together folder in your Documents folder. Provided Together isn't running at the time, you can move this folder to a different location or disk.
You can also create new libraries in other locations using the Library Manager. To see this choose Together > Library manager from the menu.
Why isn't all the content in a web archive saved?
There is a limitation to Apple's web archive format that means certain resources, such as images, that do not belong to the main site of the page will either not be saved or loaded. Additionally, some web pages add dynamic content to pages, and this sort of content may change over time.
Why do emails show the date imported rather than the date the message was received?
When importing email messages into Together, you are importing a file that contains an email message. Together treats these message files like any other and shows the creation and modification dates of the file in the Info view and item list, not the date the message was received, which is stored inside the file.
Are there any plans for an iPhone version of Together?
There are no immediate plans for an iPhone version of Together with the current iPhone 2.0 software. This may change as the iPhone OS evolves.
Is there, or are there any plans for, a Windows version of Together?
No, there is and are no plans for a Windows version of Together.
I am a registered user of KIT, how can I upgrade to Together?
Together is the new name for KIT. Anyone who purchased KIT can upgrade to Together for just $14.95. If your KIT license was purchased within the 3 months prior to Together's release, you qualify for a free upgrade.
To upgrade, go to purchase Together as normal, choose an Upgrade license and enter your KIT registration code. You will be told if you qualify for a free upgrade or offered the upgrade discount, as appropriate.
How can I move Together to a clean installation of Mac OS X or a new Mac?
If you intend to perform a clean installation of Mac OS X or another Mac, here's how to move Together's files.
Together keeps its files and preferences in two different locations. However, if you have created additional libraries in Together's Library Manager, you should be sure to back up those in addition to the Data folder shown below.
- Data: ~/Documents/Together
- Preferences: ~/Library/Preferences/com.reinvented.Together.plist
The tilde character ~ denotes your home directory.
Backup these files and folders before you perform the installation and restore them to the same locations once the installation is complete.