Frequently Asked Questions
These are some frequently asked questions about Together. You can also find comprehensive help files in the application by choosing Help > Together Help from the main menu.
For questions about sales and registration codes, see the General FAQ.
Working with Files
If you can't find an answer in the FAQs, you can also send questions to firstname.lastname@example.org. Support is via email only.
You can follow and tweet @togetherapp on Twitter.
Some people are experiencing this problem after upgrading to Together 3.0.2 on the Mac App Store. Please follow these steps:
- Quit Together if it's running
- In the Finder, hold on the Option key and choose Go > Library from the menu
- Go to the Mobile Documents > D75L7R8266~com~reinvented~Together folder inside that Library folder
There you should see four items:
- Files (a folder alias to Documents)
- Transaction Logs
If you see a Files folder that is not an alias, and a Documents folder, rename the Documents folder to something else, e.g. "Old Documents", and rename the Files folder to Documents. When you launch Together, the files should appear as normal again.
If you do not see a Documents folder, but you do see a Files folder that is not an alias, rename it to Documents. When you launch Together, the files should appear as normal again.
However, if you see something different from the above, please get in touch.
What are the differences between the Mac App Store version and the one available on the Reinvented Software site?
- Only the Mac App Store version has iCloud sync.
- In the Mac App Store version, you need to manually install the "Save PDF to Together" service. The installer is available on the Together Downloads page.
- In the Mac App Store version, you cannot link to files on the Desktop or store libraries on the Desktop.
- In the Mac App Store version, you need to manually install Import Hot Key scripts from the Script Library page on this site the first time you use them.
- Importing from the Finder with the import hot key cannot move or link to files (copies will be made instead).
Together 2.x users can upgrade to the latest version for $19.99. If your license was purchased within the 3 months prior to Together 3's release, you qualify for a free upgrade.
To upgrade, go to purchase Together as normal, choose an Upgrade license and enter your old version registration code. You will be told if you qualify for a free upgrade or offered the upgrade discount, as appropriate.
Upgrade discounts are not available for the Mac App Store version.
The Info view can now be customized to show just the things you need. By default, just the name and tags are shown. To change this:
- Right-click (or Ctrl-click) on the icon next to the filename in the mini Info view.
- Choose the type of info to show from the list.
Alternatively, you can do this in the View Options panel:
- Choose View > Show View Options from the menu.
- Click the rightmost icon.
- Check or uncheck the types of info you want to show or hide.
While Together can link to individual files, it can only import folders by copying or moving. Together can create an alias in the original location when moving folders to the library.
Together shows previews for most popular text, image, movie, sound formats. For other formats (e.g. iWork documents) it uses Quick Look generators, which may require the original application to be installed on your system, provided the developer of the application has created a Quick Look generator for those files.
Hold on the Command key and click the title of the library window. A menu will pop-up showing the path to your library folder.
This will happen if you have enabled the Finder's preference to show all file extensions. To check this:
- Switch the the Finder
- Choose Finder > Preferences from the menu
- Select Advanced and check the "Show all filename extensions" setting.
Together needs to get files' display names from the system for a number of reasons, and the system uses this setting.
When importing email messages into Together, you are importing a file that contains an email message. Together treats these message files like any other and shows the creation and modification dates of the file in the Info view and item list, not the date the message was received, which is stored inside the file.
Libraries can be stored in a custom location. Hold on the Command key and click the title of the library window to see a pop-up menu the path to your library folder and select the topmost folder to reveal the library folder in the Finder. Quit Together, then move the folder to a different location or disk.
You can also create new libraries in other locations using the Library Manager. To see this choose Together > Library manager from the menu.
It is possible to encrypt an entire Together library on an encrypted disk image. See this Apple TechNote for information on how to create such a disk image:
Once created, you can then move the Together library folder to that disk image. Quit Together before doing this. You can see the library folder in the Finder by holding on the Command key and clicking the window title.
It is possible to sync Together with Dropbox, but you need to be careful to ensure that Together is only running on one Mac at a time and that Dropbox syncs completely before launching Together, otherwise you risk losing changes or corrupting the library altogether. Together shows a warning message if it thinks the library is in use somewhere else when it launches, but it's best not to rely on this.
To sync with Dropbox:
- Locate your library folder in the Finder. To do this, hold on the Command key, click "Together" in the title bar of the window and choose the topmost folder from the list.
- Quit Together.
- Move the library folder to your Dropbox folder.
- Launch Together again.
- On the synced Macs, double-click the [Library Name].trlib file to launch Together with that library.
To move Together to another Mac, apart from the application itself, you just need to move its library folder:
- In Together, reveal your library folder in the Finder by holding on the Command key and clicking "Together" in the title bar of the library window, then choosing the topmost folder on the pop-up menu shown.
- Quit Together.
- Copy the library folder revealed in the Finder to the other computer.
If you have created additional libraries, switch to them using the Library Manager panel (Together > Library Manager from the menu) and use the above method to locate and copy them too.
Yes, but no timeframe.
There are no plans for a Windows version of Together.