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Keep It for Mac Support

Below are some answers to questions you may have about Keep It for Mac. You can also find comprehensive, searchable help files in the app by choosing Help > Keep It Help from the main menu.

For questions about Keep It for iPad and iPhone, see the Keep It for iPad and iPhone Support page. For questions about sales and registration codes, see the General FAQ.

Questions

Paying for Keep It

Importing

Organizing

Search

Formats

General

Exporting

Email Support

If you can't find an answer here and you're having problems, please request support from within the app, as this will include additional diagnostic information. To do that:

If you are using Apple Mail, that will attach log files that can be very useful for diagnosing all kinds of problems. If not, you can attach the files as follows:

If you are unable to send a support request from within the app, you can also email

Answers

How can I buy Keep It for Mac?

Keep It for Mac can be paid for in the following ways:

  • Purchase a one-time payment for Keep It v2.x from Reinvented Software or the Mac App Store.
  • Subscribe monthly or yearly to Keep It in the Mac App Store.

These options are discussed in full here: Trying and Buying Keep It for Mac.

Keep It for Mac and Keep It for iPad and iPhone are always paid for separately.

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I paid for Keep It 1.x, do I need to pay to use Keep It 2.x?

Keep It 2 is a major new version and a new license is required if you are not a subscriber.

Whether or how much you need to pay depends on when you purchased the earlier version:

  • If you paid for Keep It 1.x either directly from Reinvented Software or from the Mac App Store on or after May 4, 2021, you qualify for a free upgrade.
  • If you purchased Keep It 1.x before May 4, 2021, you qualify for a half-price discount of $29.99.
  • Alternatively, you can continue to version 1.x at no extra charge.

To learn how to upgrade, choose how you originally purchased Keep It 1.x:

If you do not wish to upgrade, you can download and continue to use Keep It 1.11.16 for as long as it keeps working — if you originally downloaded Keep It from the Mac App Store, see these instructions on how to prevent the Mac App Store from replacing that with the latest version.

If you purchased Keep It from Reinvented Software:

Direct customers can download Keep It 2 here, and claim their free license or upgrade by clicking the Upgrade button shown whenever the app starts up:

Upgrade alert in Keep It 2.0 from Reinvented Software

Alternatively, go to the store, choose an Upgrade license, and enter your Keep It 1.x registration code to get the discount or free upgrade before checking out.

If you purchased Keep It from the Mac App Store:

Mac App Store customers will be offered an upgrade discount when the app starts up:

Keep It 2.0 upgrade in the Mac App Store

You can try Keep It 2 for two weeks either by downloading it from this site or choosing the Start Free Trial option in the Mac App Store.

Alternatively, you can continue to use Keep It 1.11.16 for as long as it keeps working at no extra charge.

Please get in touch if you need any more help.

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I've purchased Keep It, but it's saying I haven't?

If you purchased Keep It 1.x, you will need to upgrade to use version 2. See here for more details.

If you know you have purchased the latest version of Keep It, then Mac App Store sometimes has issues restoring purchases. To get around this, move the app to the Trash and install it again from the Mac App Store.

Note that if you purchase Keep It from the Mac App Store, then you must use the version it installs, which you can reinstall at any time from the Purchased tab (macOS 10.13), or by clicking on your account name at the bottom of the sidebar in the Mac App Store (macOS 10.14 and later). Similarly, if you purchased Keep It from Reinvented Software, then you need to download and use the version from this site.

Please get in touch if you need any more help.

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I've subscribed to Keep It, but it's saying I haven't?

Keep It for Mac and Keep It for iPad and iPhone are paid for separately. Make sure that you have the correct subscription by checking your account:

- For the Mac version, subscriptions will appear as “Keep It for Mac”.
- For the iPad and iPhone version, subscriptions will appear as “Keep It Mobile”.

If you do not see any subscriptions there, you may be using the wrong Apple ID.

If you have the correct subscription and using Restore Purchases doesn’t work, quit the app, move it to the Trash, and reinstall it from the App Store:

  • Choose App Store from the Apple menu
  • Click your account name at the bottom of the sidebar
  • Click the cloud icon next to Keep It

Please get in touch if you need any more help.

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Is there a combo subscription for Keep It for Mac, iPad and iPhone?

No, Keep It for Mac and Keep It for iPad and iPhone are always paid for separately.

The options for buying Keep It for Mac are discussed in full here: Trying and Buying Keep It for Mac.

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Can I save and access Keep It’s files in the Finder?

With Finder integration, you can save files and folders directly to Keep It’s files location in the Finder, and the app will automatically add them to your library. You can also move, rename, tag, and remove files in the Finder and see those changes reflected in Keep It.

  • Open a Finder window with the sidebar visible
  • Select “Keep It” under the “Locations” header in the sidebar

“Keep It” should also appear in the Finder's Go menu, and standard Open and Save panels.

If you do not see Keep It in any of those places, you may need to enable Finder integration first. Finder integration is enabled by default for libraries created by Keep It 2.0 or later, but not for libraries created with earlier versions. To do that:

  • Choose Keep It > Library > Enable Finder Integration from the menu

If Finder integration is already enabled, you will see “Disable Finder Integration” there instead.

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Does Keep It provide a browser extension?

Keep It provides a share extension that can be used to add links, files and text to Keep It in all apps that support share extensions. For web browsers that don't support share extensions, it provides a bookmarklet that can add links or text.

Share Extension

For web links specifically, if you use Safari, you can save whole web pages as PDFs, web archives, or just links using Keep It's share extension:

  • Click the Share button in the toolbar
  • Choose Keep It from the menu shown

For Chrome and Microsoft Edge, it's in a different place:

  • Choose File > Share > Keep It from the menu

If you don't see Keep It there, choose More and enable it in Extensions System Preferences first.

Once the share extension is on screen, you can enable “Save for offline”, and click the gear icon next to that to choose whether to save it as a PDF or web archive file.

You can change the defaults for “Save for offline” and the format in Keep It's Import preferences:

  • Choose Keep It > Preferences from the menu
  • Click Import

Bookmarklet

Keep It provides a bookmarklet that can add either the current web page or selected text to Keep It for browsers that do not support share extensions. To install a bookmarklet in your default browser:

  • Choose Keep It > Import > Install Bookmarklet… from the menu, or click here
  • Drag the “Keep It” bookmarklet to your browser's bookmarks bar

If you want to be able to edit the name or URL, add tags, or choose a format and destination for the web link, enable the import view in Keep It's preferences:

  • Choose Keep It > Preferences from the menu
  • Click Import
  • Enable the “Show import view: When importing from other apps” option there

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Can Keep It save web links that require a password?

Keep It cannot share login information with your browser. To save content from any web page where access is restricted in that way, save a PDF directly from Safari instead.

To make this more convenient, install the Keep It PDF service:

Once installed, you will then see Save PDF to Keep It when clicking the PDF button when printing in your browser, or any app.

Alternatively, if you use Safari, you could save a single-page PDF directly to one of Keep It's library folders. See Can I save and access Keep It’s files in the Finder? for how to set that up. In Safari, you can then:

  • Choose File > Export as PDF from the menu
  • Navigate to the appropriate folder and click Save

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Why does trying to save a web link not work correctly?

Some web pages can’t be saved as PDFs, because they rely on JavaScript to put the content on screen.

Keep It disables JavaScript before loading pages to save as PDFs, as this forces well-designed web pages to load their content immediately, rather than, for example, only when you scroll portions of them into view.

To get around this, follow the same instructions shown in Can Keep It save web links that require a password?.

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Can Keep It import from Evernote?

To import from Evernote, first export an ENEX file for the notebooks or notes you want to import.

To keep the notes organized by notebook, export each notebook individually from Evernote as follows:

  • Select Notebooks in the sidebar in Evernote
  • Ctrl-click or right click the notebook to export
  • Choose “Export notebook…” from the menu shown
  • Choose “ENEX Format (.enex)” and select any other options
  • Click Export, and choose a name and location

To import the ENEX files into Keep It:

  • Open Keep It
  • Choose Keep It > Import > ENEX File from the menu
  • Select the file and click Import

Keep It will import notes with single attachments as standalone files, web clippings as HTML files, and everything else as a note. The HTML files Keep It creates for web clippings are not editable. You can instead choose to import web clippings as notes, but these may lose some formatting.

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Can Keep It import from Yojimbo?

Keep It can import from Yojimbo 2.0 or later using the separate Yojimbo Importer app. All tags, labels and collections will be preserved:

  • Download and unzip the importer: YojimboImporter.zip
  • Open the Yojimbo Importer application
  • Read the instructions for information about importing passwords and encrypted items. To skip these, click the Options button and change the settings there
  • Click Start
  • If using macOS Mojave (10.14) or later, give the app permission to control Yojimbo
  • Once all the data has been exported, Keep It will open and show some options for how to import the files
  • Click Import

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Can Keep It import from Apple’s Notes app?

To import from Apple Notes, use the Notes Importer app. This requires Keep It 1.9 or later running on macOS 11.0 or later:

  • Download and unzip the importer: NotesImporter.zip
  • Open the Notes Importer application
  • Read the instructions for information about importing locked notes
  • Click Start
  • The first time you use the importer, you will need to give the app permission to control Notes
  • Once all your notes have been exported, Keep It will open and show some options for how to import them
  • Click Import

There are some shortcomings with the Notes app’s export capabilities:

  • Checklists are exported as bulleted lists
  • Links set on text — i.e. clickable text that is neither a URL nor an attachment — are not exported.
  • Attachments will be at the end of the note.
  • Hashtags in notes created by the Notes app on macOS 12.0 or later will not be included (Notes does not export these).

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Can Keep It import a bookmarks HTML file?

To import a bookmarks HTML file, such as one exported by a web browser:

  • Choose Keep It > Import > Bookmarks from the menu
  • Select the bookmarks HTML file
  • Click Open

Tags on the bookmarks will also be imported if these are included in the HTML file. The web links will not be saved for offline.

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Can I “print” a PDF to Keep It?

You can “print“ a PDF to Keep It from any application. First, download and install the PDF Service:

Once installed, you will then see "Save PDF to Keep It" by clicking the PDF button when printing.

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Can I import messages from Mail?

Since macOS 10.13 High Sierra, Mail has an issue where it cannot drag messages correctly to other apps, which can affect dragging a message to some locations in Keep It, although dragging to folders should work correctly. In addition, you cannot drag multiple messages or conversations.

To get around these limitations, you can install an Automator workflow that will appear in the Services menu in Mail:

  • Download: AddMessagesToKeepIt.zip
  • Unzip the file
  • Open the “Add Messages to Keep It” workflow file
  • Click Install

Screenshot of Import Workflow

When the workflow is first run on macOS Mojave or later, you may see prompts to allow Mail to control System Events and the Finder. You should allow these things or the workflow will not work.

Once installed, to use the workflow:

  • Select the messages to import
  • Choose Mail > Services > Add Messages to Keep It from the menu

If you wish to set a shortcut key for the service:

  • Choose Mail > Services > Services Preferences from the menu
  • Scroll to “Add Messages to Keep It” (in the General section)
  • Select “Add Messages to Keep It” and click Add Shortcut

If you want to add tags or choose a location when importing:

  • In Keep It choose Keep It > Preferences from the menu
  • Click Import
  • Enable the “Show import view: When importing from other applications” option

If you instead want to use Mail's rules to import messages and attachments, see Mail Scripts for Keep It for a script you can use.

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How can I send emails to Keep It?

Keep It has no online server where you can sent it messages, but you can achieve a similar thing using Mail's rules on your Mac. See the following page for more information:

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How can I see only what is in a folder, rather than everything?

By default, Keep It shows everything a folder, its subfolders and nested bundles contains, with the folder shown below the name. You can change that behavior in the View menu:

  • Open the View > Show All Items in Finder menu
  • Choose Never or When Collapsed

Choose Always to revert to the default behavior.

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How can I see things that are not filed in any bundle or folder?

To see unfiled items:

  • Choose View > Lists > Show Unfiled from the menu

The Unfiled list will be shown in the sidebar below all other bundles and folders; selecting this will show all the items that are not in any folder or bundle.

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How can I see the number of items in a particular list?

  • Choose View > Show Item Count from the menu

The number of items will be shown below the name of the selected group in the window title bar.

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How can I stop notes from being renamed to the first line?

By default, Keep It always names notes after the first line (or sentence). To change that:

  • Choose Keep It > Preferences from the menu
  • Click Files
  • Change the "Automatically name notes" pop-up to either "Never" or "When first saved"

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Can I add comments to an item?

You can add comments in the Info view. To show the Info view, if it isn't already visible:

  • Choose View > Info > Show Info from the menu

To show the comments field:

  • Choose View > Info > Comments from the menu

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Can Keep It update Finder comments?

Keep It for Mac 1.6.3 and later can update Finder comments when they are changed in Keep It, but first you need to install a script that can automate the Finder. If you are planning on importing a lot of files into your library, this is best done after those files have been imported and stored in or downloaded from iCloud.

To install the script:

  • Download and unzip UpdateFinderComments.zip
  • Open the “Update Finder Comments” app
  • Click Start
  • If you are using macOS 10.14 Mojave or later you will need to give the app permission to control Keep It and the Finder when prompted
  • Once the script is installed, if you are using macOS 10.14 Mojave or later you will need to give Keep It permission to control the Finder when prompted

IMPORTANT
Updating Finder comments can be very resource-intensive for the Finder if there are many files to update (e.g. during a large import). If you are experiencing performance problems while Keep It is running and there is a gear icon spinning in the menu bar, this script may be to blame.

You can use the above installer to remove the script by clicking the Uninstall button. You can reinstall the script once everything is in Keep It’s library; the installer ensures comments match between the Finder and Keep It, which minimizes the work that needs to be done.

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Does Keep It search the content of files?

Keep It for Mac will search the contents of most files, including attachments, provided they can also be found by Spotlight. Keep It can also perform text recognition on PDFs and images. See How does text recognition work in Keep It? for more information.

Content searches match on whole words. For example, searching for "moth" or "ship" won't find "mothership", you would need to search for the whole word. To search for a partial word, place an asterisk where you want to match anything: e.g. moth* and *ship would find “mothership”.

When searching content for multiple words, the words don’t necessarily need to be next to each other, or all appear. For example “chocolate chip” would find anything that contains either “chocolate” or “chip”. To match a phrase such as “chocolate chip” exactly, place the phrase in double quotes.

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How does text recognition work in Keep It?

Keep It 1.7 and later will perform text recognition on PDF documents and images, both as standalone files and as attachments on notes, RTFD files and mail messages.

Keep It doesn’t modify PDFs or convert images to make them searchable, but rather indexes the text so that it can be found again, and stores that text in iCloud to save repeating the work on other devices.

Keep It has always been able to index the text in PDFs that have selectable text or had OCR performed on them already, and does not perform unnecessary text recognition on those, or on images that do not appear to contain any text.

Read more about text recognition in Keep It here:

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What formats does Keep It support?

You can add any kind of file. Keep It can edit its own notes, Markdown, rich and plain text files, add highlights and notes to PDFs, and save web links either as live links or as PDFs. Keep It will use Quick Look to show previews for most other file formats.

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Can Keep It create files in other formats?

Keep It can create any kind of file using its stationery feature. Stationery can either be empty files, or templates.

Keep It provides stationery for empty Rich Text, Plain Text and Markdown files. To create a new item from stationery:

  • Choose File > New From Stationery > [desired stationery item] from the menu

Stationery can also be accessed by clicking the + button in the toolbar.

To add stationery or make it active / inactive, choose File > New From Stationery > Manage Stationery from the menu. You can save any existing item in Keep It as stationery (e.g. to create a template) by choosing Item > Save as Stationery from the menu.

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Can Keep It create a different file format by default?

You can set any active stationery item as the default when clicking the new button or pressing Command-N in the Manage Stationery panel:

  • Choose File > New From Stationery > Manage Stationery from the menu
  • Make sure the stationery item is Active
  • Choose the stationery item from the Default New Document pop-up

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How can I change the styles used for Markdown?

Keep It uses styles compatible with MacDown. A large collection of styles is available online, including at Rainglow Color Themes. You can also create your own styles.

Editor Styles

While editing a Markdown document, choose Markdown > Editor Styles > Manage Editor Styles from the menu, and click the + button to add a style.

For custom styles, the file names must end in a .style extension, and the syntax is described here:

Preview Styles

While editing a Markdown document, use the Markdown > Preview Styles > Manage Preview Styles from the menu, and click the + button to add a style. Any CSS stylesheet can be used.

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Why can't Safari open web archives?

If you are using Finder integration (see here) web archive files cannot be opened by Safari — you will see an error “Safari Can't Open The Page”. This is an issue in macOS.

If you drag a copy of the web archive outside of Keep It's location, you will be able to open it.

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Why does macOS say a web archive is damaged when I try to open it?

If you are not using Finder integration, web archives added to to Keep It, created by Keep It, or downloaded from iCloud will be marked as quarantined by macOS's Gatekeeper, and when you try to open them you will see the message "[filename] is damaged and can’t be opened. You should move it to the Trash." The web archives are not actually damaged.

Use the following script to remove the quarantine setting on files in Keep It:

  • Download and unzip this file: RemoveAllQuarantine.zip
  • Open the "Remove All Quarantine" application and click Run.
  • Follow the instructions.

Once the files have been processed, you will then be able to open them.

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Can Keep It be automated?

Keep It for Mac can be automated with AppleScript, Automator, the Shortcuts app, and x-callback-urls. See the following topics for more information:

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Is data encrypted in iCloud?

With iCloud, all data is encrypted both while in transit, and when stored on Apple’s servers. See iCloud security overview for full details — Keep It uses the same encryption as iCloud Drive.

It’s also possible to encrypt individual items in Keep It with a password that only you know:

  • Select the item or items to encrypt
  • Choose Item > Encrypt from the menu

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Are there any differences with the Mac App Store version?

There are no functional differences between the Mac App Store version of Keep It and the one available directly from Reinvented Software.

The Mac App Store offers a choice of one-time purchases, upgrades and paid subscriptions. Learn more about the ways you can pay for Keep It for Mac here:

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How can I move Keep It to another Mac?

If you are planning on using Apple's Migration Assistant, you do not need to do anything.

Alternatively, if Keep It is using iCloud, you do not need to do anything. When Keep It is installed and opened on the other Mac, it will download everything automatically. You can check whether Keep It is using iCloud by choosing Keep It > Library from the menu on the original Mac. If the first item there says "Use iCloud" Keep It is not using iCloud, but if it says "Stop Using iCloud" then it already is.

If neither of these things are true, you can copy the files manually:

First, you will need to disable Finder integration, if it is enabled:

  • Choose Keep It > Library > Disable Finder Integration from the menu

Once that is done, quit Keep It and then:

  • Hold on the Option key as you start Keep It
  • Choose Keep It > Library > Show Files in Finder from the menu
  • Copy that "D75L7R8266.com.reinvented.KeepIt" folder to the other Mac somehow

Repeat the above on the new Mac, but for the last step replace the D75L7R8266.com.reinvented.KeepIt folder with the folder that you copied from the old Mac.

If necessary, you can then enable Finder integration again:

  • Choose Keep It > Library > Enable Finder Integration from the menu

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How can I remove Keep It from my Mac?

If you chose to use iCloud with Keep It:

  • Choose Keep It > Library > Stop Using iCloud from the menu
  • Select the "Remove data from iCloud" checkbox
  • Click Stop Using iCloud

If Finder integration is enabled, disable it:

  • Choose Keep It > Library > Disable Finder Integration from the menu

Finally, to remove Keep It's files:

  • Hold on the Option key as you start Keep It
  • Choose Keep It > Library > Show Files in Finder from the menu
  • In the Finder, move the D75L7R8266.com.reinvented.KeepIt folder to the Trash
  • In Keep It, click the Quit button

Finally:

  • In the Finder, choose Go > Applications from the menu
  • Drag the Keep It application to the Trash

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How can I export all data from Keep It?

To export all data from Keep It:

  • Select All Items in the sidebar
  • Choose File > Export All Files from the menu
  • Select any of the additional options
  • Choose a location and click Export

When performing this export, Keep It will convert all notes to RTFD files, so that they can be read in other applications, and will offer to decrypt any encrypted files.

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How can I get a copy of all data stored in iCloud?

Keep It only stores the data you have added and can see in the app itself in iCloud, which includes files, folders, searches, bundles, and information about those things. To get a copy of all that information:

  • Choose Keep It > Library > Export iCloud Data from the menu.
  • Choose a location and click Export.

When performing this export, Keep It will convert all notes to RTFD files, so that they can be read in other applications, and include a plain text file with all the metadata that cannot be included in the files themselves, along with additional information about bundles, folders, saved searches, labels, etc.

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