Keep It for Mac Support
The information here is only relevant to Keep It for Mac. See the Keep It for iPhone and iPad Support page for help with that version.
You can also find comprehensive, searchable help files in the app by choosing Help > Keep It Help from the main menu.
For questions about sales and registration codes, see the General FAQ.
Trying and Buying Keep It for Mac
From the Mac App Store
When you download Keep It from the Mac App Store, you will be offered a choice of monthly or yearly subscriptions, each with a two-week free trial. To avoid being charged, cancel the subscription at any time up to 24 hours before the trial ends:
- Click here to go your Account Settings in the App Store
- Click Keep It
- Click Cancel Subscription, then confirm
Note that Keep It for iPhone and iPad is always a separate purchase to Keep It for Mac.
All subscriptions support Family Sharing.
From Reinvented Software
When you download Keep It from this site, you can choose a one-time purchase that will cover every release of the current major version. This version of Keep It includes a 15-day free trial, and the same registration code can be used on all your Macs, and by everyone in your household.
There are no differences between the versions of Keep It from the Mac App Store or from Reinvented Software, except for how they are paid for and updated.
Upgrades
Keep It 1.x users can buy a discounted upgrade license to get all Keep It 2.x versions. See Upgrading to Keep It 2 for more information.
Questions & Answers
Can Keep It use file syncing services, such as Dropbox or One Drive?
No. Keep It cannot be used with any file syncing service, not even iCloud Drive. Instead, Keep It uses iCloud directly and makes all of its files available in the Finder on Mac and Files app on iOS.
Can Keep It have multiple libraries?
No, Keep It only has a single library, but you can use its folder features to achieve a similar thing. When a folder is selected, you will see everything that folder contains. When that folder has subfolders, you can focus on the folder to reduce the sidebar to only that folder and its children:
- Double-click any expandable folder to focus on it
- Click the (x) button next to the folder to stop focusing
Why do I see extensions on names for notes or other files that I create in Keep It?
Keep It hides extensions by default, but reflects what is seen in the Finder, so this probably means you've enabled the Finder setting to show all file extensions. To change that:
- Quit Keep It
- In the Finder, choose Finder > Settings from the main menu
- Click Advanced
- Uncheck "Show all filename extensions"
Open Keep It again, and within a few moments the names will change to match the Finder.
Guides
Importing
- Importing from Scrappy
- Importing from Notes
- Importing Messages from Mail
- Importing Bookmarks
- Importing from Evernote
- Importing from Together
- Importing from Yojimbo
Backup & Export
Integration & Automation
Other Information
Get In Touch
If you're experiencing problems or can’t find an answer here or in the Help files, please request support from within the app:
- Choose Help > Keep It Support from the menu
- Click Get In Touch
If you are using Apple Mail, that will attach log files that can be very useful for diagnosing all kinds of problems. If not, you can attach the files as follows:
- Choose Help > Save Log Files from the menu
- Attach the Logs.zip file to the email
If you are unable to send a support request from within the app, you can also email — remembering to attach the log files, as shown above.
Generally you should expect a reply to a support request within one or two working days. If you do not, make sure to check your junk folders.