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Keep It for Mac Support

Questions

Here are some answers to questions you may have about Keep It for Mac. You can also find comprehensive help files in the application by choosing Help > Keep It Help from the main menu.

For questions about Keep It for iPad and iPhone, see the Keep It for iPad and iPhone Support page. For questions about sales and registration codes, see the General FAQ.

Moving from Together

Importing

Formats

General

Email Support

If you can't find an answer here and you're having problems, please request support from within the app, as this will include additional diagnostic information. To do that:

If you are having iCloud issues, it can be helpful to enable logging before sending your request:

If you are unable to send a support request from within the app, you can also email

Answers

How do I import a Together library?

Keep It can import libraries from Together v3.8.7 and later.

To import a Together library:

  1. In Together, choose File > Library > Show Library in Finder from the menu
  2. Switch to Keep It
  3. Choose Keep It > Import > Together Library from the menu
  4. Drag the [Together library].trlib file to the panel
  5. With the library folder (not the .trlib file) selected, click Import

NOTE: It is normal for the .trlib file to be grayed out. Keep It needs to access the library folder, not the library file.

Together Import

See the Keep It for Together Users guide for information about some of the key differences.

Please get in touch if you need any more help moving your data from Together.

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Is there a discount for Together users?

Yes. Together 3 users can upgrade to Keep It with a 50% discount ($24.99). If you purchased Together the final 6 months of Together being on sale (on or after February 17, 2017), you will qualify for a free upgrade.

To get the discount or free upgrade, first import a Together 3 library from a registered copy or Mac App Store version of Together 3:

  1. In Together, choose File > Library > Show Library in Finder from the menu
  2. Switch to Keep It
  3. Choose Keep It > Import > Together Library from the menu
  4. Drag the [Together library].trlib file to the panel
  5. With the library folder (not the .trlib file) selected, click Import

NOTE: It is normal for the .trlib file to be grayed out. Keep It needs to access the library folder, not the library file.

Together Import

Once imported, you can get the discount as follows:

  • Choose Keep It > Buy Keep It from the menu
  • Follow the instructions to complete the purchase or obtain your free license

If you originally purchased Together directly from Reinvented Software, you can also purchase the upgrade license without importing a Together library by choosing an Upgrade license from the buy page.

Get in touch if you need assistance.

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Can Keep It import from Evernote?

Yes, to import from Evernote, first export an ENEX file for the notebooks or notes you want to import.

To keep the notes organized by notebook, export each notebook individually from Evernote as follows:

  • Select Notebooks in the sidebar
  • Select the notebook to export
  • Choose File > Export Notes from [notebook name] from the menu
  • Make sure the format is “Evernote XML Format (.enex)”
  • Change the name to match the notebook you’re exporting
  • Click Save

To import the ENEX files into Keep It:

  • Open Keep It
  • Choose Keep It > Import > ENEX File from the menu
  • Choose the file and click Import

Keep It will import notes with single attachments as standalone files, web clippings as HTML files, and everything else as a note. The HTML files Keep It creates for web clippings are not editable. You can instead choose to import web clippings as notes, but these may lose some formatting.

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Can Keep It convert files to notes when importing?

Keep It can convert rich text, plain text and HTML files to notes when importing:

  • Click + in the toolbar
  • Choose Files… from the menu shown
  • From the Text Files pop-up, choose “Convert to notes”
  • Click Add

Keep It will import the files and folders, preserving the structure, but converting supported text files to notes.

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Can Keep It watch a folder for imports?

You can save files directly to Keep It’s files folder and the app will automatically add them to your library. First, make the folder visible in the Finder:

  • Choose Keep It > Library > Make Alias to Files Folder from the menu
  • Heed the warnings
  • Choose a location for the alias and click Save

You can now save files to that folder, or any of the folders inside, and Keep It will automatically add the files to its library.

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What formats does Keep It support?

You can add any kind of file. Keep It can edit its own notes, rich and plain text files, and save web links as PDFs. Keep It will use Quick Look to show previews for most other file formats.

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Can Keep It create files in other formats?

Keep It can create any kind of file using its stationery feature. Stationery can either be empty files, or templates.

Keep It provides stationery for Rich Text, Plain Text and Markdown files, which you can enable in the Manage Stationery panel:

  • Choose File > New From Stationery > Manage Stationery from the menu
  • Use the Active checkbox to enable the stationery you want to use

When enabled, stationery will appear in the File > New From Stationery menu, and by clicking the + button in the toolbar.

To add stationery, you can either click the + button in the Manage Stationery panel to select a file to add, or save an existing item in Keep It as stationery (e.g. to create a template) by choosing File > Save as Stationery from the menu.

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Can Keep It create a different file format by default?

Yes, you can set any active stationery item as the default when clicking the new button or pressing Command-N in the Manage Stationery panel:

  • Choose File > New From Stationery > Manage Stationery from the menu
  • Make sure the stationery item is Active
  • Choose the stationery item from the Default New Document pop-up

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Are there any differences with the Mac App Store version?

There are no functional differences between the Mac App Store version of Keep It and the one available directly from Reinvented Software.

The Mac App Store uses paid subscriptions. Learn more about the ways you can pay for Keep It for Mac here:

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I've moved to Keep It. How can I remove Together from my Mac?

If you've moved all your data to Keep It and wish to remove Together from your Mac, first remove the libraries:

  • Hold on Option as you start Together
  • Ctrl-click or right-click each library in the list and choose Remove Library from the menu shown
  • Click Quit when finished
  • Move the app from the Applications folder to the Trash

Typically this should be sufficient, but if you wish to remove every last trace of Together from your system, then the folders to remove will depend on which version of Together you are using.

Direct Version

  • In the Finder, hold on the Option key and choose Go > Library from the menu
  • Navigate to [your home] > Library > Application Support
  • Remove “Together 3”
  • Navigate to [your home] > Library > Group Containers
  • Remove “com.reinvented.Together3.shared”

Mac App Store version:

  • In the Finder, hold on the Option key and choose Go > Library from the menu
  • Navigate to [your home] > Library > Containers
  • Remove “com.reinvented.Together3.mac”
  • Remove “com.reinvented.Together3.Add-to-Together”
  • Navigate to [your home] > Library > Group Containers
  • Remove “D75L7R8266.com.reinvented.Together3.mac.shared”

iCloud

If you used iCloud, you can ensure all its data is removed as follows:

  • Open System Preferences
  • Click iCloud
  • Click Manage in the lower right
  • Select entries named "Together Mobile" or "Together 3"
  • Click "Delete Documents and Data"

There may be a few of these entries, depending on which version of Together you were using.

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How can I remove Keep It from my Mac?

To remove Keep It, first drag the application to the Trash.

Keep It's folders are kept in the Library folder in your home folder, which is normally hidden. To see that:

  • In the Finder, hold on the Option key and choose Go > Library from the menu

In the [your home] > Library > Containers folder, remove:

  • com.reinvented.Keep-It-ENEX-Import
  • com.reinvented.Keep-It-Indexing
  • com.reinvented.Keep-It-Metadata
  • com.reinvented.KeepIt
  • com.reinvented.KeepIt.MacShareExtension

In the [your home] > Library > Group Containers folder, remove:

  • D75L7R8266.com.reinvented.KeepIt

iCloud

If you used iCloud, you can ensure all its data is removed as follows:

  • Open System Preferences
  • Click iCloud
  • Click Manage in the lower right
  • Select "Keep It"
  • Click "Delete Documents and Data"

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Why does macOS say a web archive is damaged when I try to open it?

Web Archives stored in Keep It will be marked as quarantined by macOS's Gatekeeper, and when you try to open them you will see the message "[filename] is damaged and can’t be opened. You should move it to the Trash." The web archives are not actually damaged.

Use the following script to remove the quarantine setting on all files in Keep It:

  • Download and unzip this file: RemoveAllQuarantine.zip
  • Open the "Remove All Quarantine" application and click Run.

Once the files have been processed, you will then be able to open them.

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